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Overview

eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance. eGain has operating presence in North America, EMEA and APAC.
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Dipesh Ikhe eGain Corporation India
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"I'm sorry Dave, I'm afraid I can't do that," said Eva to Dave But all is not lost, because Eva, the #chatbot , can transfer Dave to a chat agent. That’s how connected she is within your customer service ecosystem. Let all #virtualassistants be like Eva! https://bit.ly/2XyFbPS
May 29, 2020 9:03 AM
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What you measure, you can manage. And if you manage well, you can save. James Hunt, who heads the eGain Analytics module, explains it with facts and figures. https://bit.ly/2zv8Fqd #analytics #customerengagement #contactcenter #omnichannel
May 28, 2020 10:02 PM
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Digital communication between consumers and businesses have reached a new high, due to the virus, lockdown, #socialdistancing . What does this mean for businesses? Know in this #blogposthttps://bit.ly/3eq382F #digital #customerexperience #CustomerEngagement

May 28, 2020 7:03 PM
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Some successful #CustomerExperience lessons for the #lockdown and post-lockdown period, taken from an actual implementation. #LessonLearned #bestpractices #covid19

May 28, 2020 12:24 PM
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Agree. #knowledgemanagement #CustomerService https://twitter.com/KMWorld/status/1265700626341691392 eGain added, KMWorld   @KMWorld Excellent #customerexperiences involve more than recognition. Knowledge is at the heart of proving excellent #customerservice . Get your copy of the new KMW whitepaper today! #CX #UX #Chatbots #AI http:// ow.ly/HftE30qEoRW   pic.twitter.com/SWe4DpxTHV

May 28, 2020 7:07 AM
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