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eGain Corporation   (About Company Profile Pages)

eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.

             
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eGain (NASDAQ: EGAN), a provider of digital-first, omnichannel customer engagement solutions, announced the expansion of its messaging capabilities to offer the most comprehensive solution to easily connect, solve, and optimize customer messaging.
June 19, 2020 4:31 AM
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eGain (NASDAQ: EGAN), a provider of digital-first, omnichannel customer engagement solutions, announced that Say Insurance® selected eGain for digital member service and engagement.
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COVID-19 has triggered a tsunami of demand for customer service. A flood of questions about payment deferrals, paycheck protection programs, COVID-19 infection, stay-at-home directives, shipment status, and more, are overwhelming contact centers, whi...
May 29, 2020 5:00 AM
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Customer service chatbots are a white-hot topic nowadays. Vendor marketing drumbeat is loud, and they promise nothing short of eradicating world hunger with their chatbots! However, if you look beyond the hype, success stories are few and far between...
July 19, 2019 5:00 AM
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"I'm sorry Dave, I'm afraid I can't do that," said Eva to Dave But all is not lost, because Eva, the #chatbot , can transfer Dave to a chat agent. That’s how connected she is within your customer service ecosystem. Let all #virtualassistants be like Eva! https://bit.ly/2XyFbPS
May 29, 2020 9:03 AM
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What you measure, you can manage. And if you manage well, you can save. James Hunt, who heads the eGain Analytics module, explains it with facts and figures. https://bit.ly/2zv8Fqd #analytics #customerengagement #contactcenter #omnichannel
May 28, 2020 10:02 PM
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Digital communication between consumers and businesses have reached a new high, due to the virus, lockdown, #socialdistancing . What does this mean for businesses? Know in this #blogposthttps://bit.ly/3eq382F #digital #customerexperience #CustomerEngagement

May 28, 2020 7:03 PM
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Some successful #CustomerExperience lessons for the #lockdown and post-lockdown period, taken from an actual implementation. #LessonLearned #bestpractices #covid19

May 28, 2020 12:24 PM
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Agree. #knowledgemanagement #CustomerService https://twitter.com/KMWorld/status/1265700626341691392 eGain added, KMWorld   @KMWorld Excellent #customerexperiences involve more than recognition. Knowledge is at the heart of proving excellent #customerservice . Get your copy of the new KMW whitepaper today! #CX #UX #Chatbots #AI http:// ow.ly/HftE30qEoRW   pic.twitter.com/SWe4DpxTHV

May 28, 2020 7:07 AM
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