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eGain Corporation
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
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Amit Patki egain communications India Pvt.Ltd
Rishi Rai egain communications India Pvt.Ltd

Company News

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eGain Named in KMWorld 100 List
Recognized for its next-gen knowledge management solution, fronted by virtual assistance and guided by reasoning
March 12, 2019 5:00 AM
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Altitude Software Enhances its Xperience Suite with eGain AI and Knowledge
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
October 13, 2018 5:04 AM
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Articles

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Consumers Love Messaging for Customer Service But Hate its Experience Silo
YouGov survey of US and UK consumers reveals that lack of consistent omnichannel experience is the biggest hurdle to faster adoption of messaging for customer service
March 18, 2019 5:00 AM
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Emerging Best Practices in Customer Service Messaging
While consumer messaging is mainstream in C2C (consumer-to-consumer) communications, the medium is also gaining popularity for B2C and B2B interactions, including for customer service.
December 24, 2018 5:00 AM
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Blogs

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eGain Corporation - Sorry, Kaplan and Norton, you need to invent an “unbalanced scorecard” for knowledge-powered contact centers!
We understand the need for tradeoffs in performance metrics to balance the proverbial scorecard. How...
April 8, 2016 5:00 AM

Latest Tweets

The problems with customer service #chatbots are real, but they can be resolved with the right combination of best practices + expertise + technology. #VirtualAssistants #VirtualAgents #CustomerService #CX #technology #ArtificialIntelligence #ML

June 26, 2019 7:35 PM
#Proactive #CustomerService — > create memorable #CustomerExperiences > reduce #CustomerEffort & cost for the service org > and add transformational value to the business The rider? Do it right. Get #bestpractices via @customerthink : http://bit.ly/2KCrSKt
June 25, 2019 11:01 AM
True, there's a learning curve for both virtual assistants and consumers, but conversational AI is here to stay. Via @SpeechTech . http://bit.ly/2NaYcWE #chatbots #virtualassistants #customerservice #customerengagement #AI #conversationalAI
June 24, 2019 10:05 PM
Customer effort is inversely proportional to customer loyalty. So, make it easy for customers to get customer service, and as much as possible, resolve their issues in the first contact. #WednesdayWisdom #easyCX #CustomerEffort #CustomerLoyalty #CX #CustomerService

June 19, 2019 7:04 PM

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