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eGain Corporation - Company Profile   (About Company Profile Pages)

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eGain Corporation
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.Please Login
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Sandeep Yelgi egain communications India Pvt.Ltd
Anand Subramaniam eGain Corporation
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Company News

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Altitude Software Enhances its Xperience Suite with eGain AI and Knowledge
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
October 13, 2018 5:04 AM
 492 
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OTP Bank Selects eGain’s Knowledge Management for Customer Service
eGain’s AI and knowledge management solution will be deployed at the bank’s contact centres and retail branches with the support of eGain partner Pattern Digital Consulting
September 28, 2018 5:00 AM
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Emerging Best Practices in Customer Service Messaging
While consumer messaging is mainstream in C2C (consumer-to-consumer) communications, the medium is also gaining popularity for B2C and B2B interactions, including for customer service.
December 24, 2018 5:00 AM
 829 
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H&R Block Selects eGain for AI-Powered Customer Engagement
eGain, the leading provider of cloud-based customer engagement solutions, announced that tax preparation giant H&R Block has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H...
December 14, 2018 5:00 AM
 1588 
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Wall Posts

Anand Subramaniam
Good contact center agents (justifiably) quarrel with their bad tools!
November 7, 2018 10:20 PM
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February 4, 2019 5:00 AM
eGain partner, C3G: How to transform customer engagement
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eGain Corporation - Sorry, Kaplan and Norton, you need to invent an “unbalanced scorecard” for knowledge-powered contact centers!
We understand the need for tradeoffs in performance metrics to balance the proverbial scorecard. How...
April 8, 2016 5:00 AM
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How to Develop a Digital Service Strategy http://bit.ly/DX-Strategy via @callcentrehelp #DigitalStrategy #CustomerService #DigitalExperience
February 19, 2019 8:32 AM
Register for the #webinar : Contact Center AI That Works Date: 26 Feb | At 11 am Pacific Time http://www.egain.com/webinar-contact-center-ai-that-works/ #ContactCenter #ArtificialIntelligence #CustomerEngagement #CustomerService
February 18, 2019 2:12 PM
#Webinar update: @SamHahn - A word of caution: Don't expect any one #AI #technology to solve all your business / #cx issues. #customerservice #knowledge #ArtificialIntelligence
February 14, 2019 6:03 PM
#Webinar Acc to @SamHahn - When #AI starts to work, people stop calling it #AI ! #customerservice #knowledge #AI
February 14, 2019 5:49 PM
#Chatbots can be the icing on the cake when your web self-service is properly set up. - @john_ragsdale #SelfService #CustomerService #ArtificialIntelligence
February 14, 2019 5:47 PM

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