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eGain Corporation   (About Company Profile Pages)

eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.

             
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Michael Messner eGain Corporation(Verified Admin)
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Company News

eGain Corporation announced that TENAQUIP Limited selected eGain for digital customer service (DCS).
December 12, 2023 10:38 AM
 606 
eGain Corporation (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that it was selected by KMWorld magazine for the 2023 KMPromise Award.
November 10, 2023 8:05 PM
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Articles

BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the post-pandemic era by lack of knowledge-based guidance
June 24, 2022
 3975 
While customer service digitalization had been under way even prior to the onset of Covid, the pandemic instantly elevated it to the top of CxO agendas. We predict that demand will continue to grow exponentially not only for digital customer service ...
January 5, 2022
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Contact Center Video News

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