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eGain Corporation
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
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Vishal Kotwal eGain communications
Anand Subramaniam eGain Corporation
Rishi Rai eGain

Company News

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eGain Cloud AlwaysOn Available Immediately
Customer engagement software provider nearly eliminates scheduled maintenance downtime to deliver true 24×7 SLA backed by real credits
August 8, 2018 2:06 AM
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eGain Cloud AlwaysOn™ Now Available
eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced the immediate availability of eGain Cloud AlwaysOn. 
August 2, 2018 4:55 PM
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Articles

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Knowledge and AI Augmentation: How It Complements Training For Superior Performance Among Next-Gen Agents
Contact centers have been trying to improve CX and agent performance with training, spending as much as $40K per year for each agent. In fact, US companies spent $70.65 billion on employee training in 2016 alone. Yet agent knowledgeability in the con...
August 2, 2018 5:00 AM
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Leveraging the Gig Economy to Complement Your Contact Center Workforce
Millennials and Gen Z already form a large portion of the contact center workforce. Over time, freelancers may indeed become a majority, considering the trends.


July 3, 2018 5:00 AM
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Blogs

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eGain Corporation - Sorry, Kaplan and Norton, you need to invent an “unbalanced scorecard” for knowledge-powered contact centers!
We understand the need for tradeoffs in performance metrics to balance the proverbial scorecard. How...
April 8, 2016 5:00 AM

Latest Tweets

#CustomerEngagement Q: What do customers want? How can you provide it? 3-step answer: 1. Sign up for *DX 2018*: http://bit.ly/eGainDX18-Nov13 (it's free) 2. Attend on Nov 13, #Chicago (free food, drinks) 3. Network with peers & take away #bestpractices for your big #DX transformation

August 21, 2018 2:27 PM
Beyond Training: Defeat the “forgetting curve” of contact center agents with in-band knowledge and AI augmentation by @egain http://bit.ly/AI4CXagentTraining via @CustomerThink #KM #AI #CCTR #AgentExperience #CX
August 21, 2018 6:45 AM
Know how "intelligent" knowledge management <KM+AI> measurably affects customer experience. http://bit.ly/KM-value #KM #AI #CX #metrics
August 20, 2018 2:24 PM
#Webinar Reminder to register for the Sep 12 webinar: #Chatbots for #CustomerService : What Consumers Want, and Best Practices from Two Decades - http://bit.ly/Customers-n-Chatbots 11 AM Pacific Time / 7 PM BST #bestpractices #CX #digital #selfservice #AI

August 17, 2018 2:40 PM
70% to 90% of #DX (digital experience) initiatives fail. How do you avoid becoming a statistic? > Attend DX 2018 on Nov 13. We'll discuss not just survival, but transformation, by leveraging #Digital , #AI , #MachineLearning , #Analytics . Sign up at: http://bit.ly/eGainDX18-Nov13

August 16, 2018 7:12 PM

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