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eGain Corporation
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
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Amit Patki egain communications India Pvt.Ltd
Anand Subramaniam eGain Corporation
Rishi Rai eGain

Company News

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Altitude Software Enhances its Xperience Suite with eGain AI and Knowledge
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
October 13, 2018 5:04 AM
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OTP Bank Selects eGain’s Knowledge Management for Customer Service
eGain’s AI and knowledge management solution will be deployed at the bank’s contact centres and retail branches with the support of eGain partner Pattern Digital Consulting
September 28, 2018 5:00 AM
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H&R Block Selects eGain for AI-Powered Customer Engagement
eGain, the leading provider of cloud-based customer engagement solutions, announced that tax preparation giant H&R Block has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H...
December 14, 2018 5:00 AM
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Customer Service in Growing Mid-Size Companies: Challenges and Path to Success
Midsize businesses are often caught between a rock and a hard place. On one hand, the customer service landscape for these companies is no less competitive than enterprises. On the other hand, they don’t have as many resources.
November 8, 2018 5:00 AM
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Blogs

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eGain Corporation - Sorry, Kaplan and Norton, you need to invent an “unbalanced scorecard” for knowledge-powered contact centers!
We understand the need for tradeoffs in performance metrics to balance the proverbial scorecard. How...
April 8, 2016 5:00 AM

Latest Tweets

Does agent or #EmployeeExperience interest you? Do you think it directly impacts #CX ? If you answered 'yes' then join us on a NEW webinar with @eGain and see how to digitize the agent desktop. Register BEFORE 2:00 PM, EST today! http://ow.ly/U96730mTiFv
December 12, 2018 5:30 PM
Is your #CX in the doldrums? Join @eGain on an Exclusive webinar on how to improve the #agentexperience by using digital desktop tools to resolve customer issues. Register now! http://ow.ly/8Me230mTi9X
December 11, 2018 10:49 PM
#Webinar tomorrow! What: Digitalize the Contact Center Agent Desktop: What, Why, How When: 11 AM PST, Tuesday, 12 Dec 2018 Know the speakers: http://bit.ly/AgentDesktopWebinar Or just register at http://bit.ly/register-11amPST :)

December 11, 2018 12:02 PM
Is your #CX in the doldrums? Join @eGain on an Exclusive webinar on how to improve the #agentexperience by using digital desktop tools to resolve customer issues. Register now! http://ow.ly/UAqS30mThLO
December 10, 2018 11:19 PM
Customer Service Messaging: From Mess to Mastery by @egain http://customerthink.com/customer-service-messaging-from-mess-to-mastery/ via @CustomerThink #customerservice #messaging
December 7, 2018 8:42 AM

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