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eGain Corporation
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
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Anand Subramaniam eGain Corporation
Rishi Rai eGain
Amit Patki egain communications India Pvt.Ltd
Ramesh Lipane egain communications India Pvt.Ltd

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Company News

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Altitude Software Enhances its Xperience Suite with eGain AI and Knowledge
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
October 13, 2018 5:04 AM
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OTP Bank Selects eGain’s Knowledge Management for Customer Service
eGain’s AI and knowledge management solution will be deployed at the bank’s contact centres and retail branches with the support of eGain partner Pattern Digital Consulting
September 28, 2018 5:00 AM
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Consumers Say No to Chatbot Silos in US and UK Survey
Independent survey of 3000 consumers by Chatbots.org reveals that lack of integration with human-assisted service is the biggest pain point in using virtual assistants.
August 31, 2018 5:00 AM
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Knowledge and AI Augmentation: How It Complements Training For Superior Performance Among Next-Gen Agents
Contact centers have been trying to improve CX and agent performance with training, spending as much as $40K per year for each agent. In fact, US companies spent $70.65 billion on employee training in 2016 alone. Yet agent knowledgeability in the con...
August 2, 2018 5:00 AM
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Blogs

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eGain Corporation - Sorry, Kaplan and Norton, you need to invent an “unbalanced scorecard” for knowledge-powered contact centers!
We understand the need for tradeoffs in performance metrics to balance the proverbial scorecard. How...
April 8, 2016 5:00 AM

Latest Tweets

eGain to showcase customer success and innovation at DX18 Chicago http://bit.ly/Welcome-to-DX18 #CX #DX #event > November 13 in Chicago. Book your #free seat, let us know you are coming!

October 12, 2018 2:51 PM
#News Altitude Software enhances its Xperience Suite with eGain AI and Knowledge http://bit.ly/Altitude-embeds-eGain #AI #Knowledge #partnership #CustomerService
October 11, 2018 12:36 PM
OTP Bank selects eGain Knowledge + AI for customer service http://bit.ly/OTPbank-wi-eGain #Knowledge #AI #CustomerExperience
October 11, 2018 7:10 AM
eGain to showcase customer success and innovation at DX18 Chicago http://bit.ly/Welcome-to-DX18 You are invited! (November 13 at Hyatt Regency O'Hare, Chicago) #CX #DX #event

October 10, 2018 3:38 PM

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