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Overview

Customer management consultancy focused on helping its clients to realise commercial value from their customer management activities.
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Michael Anderson Ember(Verified Admin)
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Company News

Ember’s managed analytics solution, powered by CallMiner, offers swift ROI and enables continuous improvement
October 11, 2018 4:21 PM
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Articles

Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released today by AI-driv...
May 18, 2020 5:00 AM
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How to get the best return from your induction training, especially as attracting and retaining talented new starters is increasingly expensive and challenging. Follow these top tips from Carolyn Blunt to make your induction effective.
December 21, 2007 5:00 AM
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We supported a well-known retailer to ensure that their contact centre teams speaking to customers by telephone and ‘Live Chat’ were focused on helping their customers to complete purchases. Read the case study: http://ow.ly/Xc5x50zVfXu #cx #contactcentre #learninganddevelopment

June 1, 2020 2:00 PM
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Are you prepared to prioritise key customer interactions for rapid engagement? Find out how more on speed of identification of high priority issues for rapid resolution: http://ow.ly/g5t050zVfLT #webchat #email #customerengagement

June 1, 2020 9:59 AM
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Many RPA projects break even within the year, and some in under six months. At Ember, we typically see long-term savings from RPA of 20-30%; we have even helped some clients reduce service costs by up to 60%. Find out more: http://ow.ly/Lx3050zTnRr #RPA #cX
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With only one hour to go, there is still a chance to register for our free webinar session 'The Evolving Relevance of Outsourcing to the Service Operating Model. Or Not?'. Register now - http://ow.ly/zgNJ50zSkR9 #livewebinar #outsourcing #sage #mcdonalds #embergroup

May 28, 2020 12:58 PM
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Joining us for today's webinar session 'The Evolving Relevance of Outsourcing to the Service Operating Model. Or Not?' is Suzi Caesar, Global CX Director, Sage. Join us this afternoon at 2 pm (UK BST) / 9.00 am (Canada EDT). Register here: http://ow.ly/kBbF50zSdzJ

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