When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released today by AI-driv... May 18, 2020 5:00 AM
How to get the best return from your induction training, especially as attracting and retaining talented new starters is increasingly expensive and challenging. Follow these top tips from Carolyn Blunt to make your induction effective. December 21, 2007 5:00 AM
Many RPA projects break even within the year, and some in under six months. At Ember, we typically see long-term savings from RPA of 20-30%; we have even helped some clients reduce service costs by up to 60%. Find out more: http://ow.ly/Lx3050zTnRr #RPA#cX May 29, 2020 11:36 AM
Joining us for today's webinar session 'The Evolving Relevance of Outsourcing to the Service Operating Model. Or Not?' is Suzi Caesar, Global CX Director, Sage. Join us this afternoon at 2 pm (UK BST) / 9.00 am (Canada EDT). Register here: http://ow.ly/kBbF50zSdzJ