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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Modern telecommunication have pushed the boundaries of customer service to a global level. There is no way to tell if the person we are speaking to might actually be thousands of miles away when calling for service or information. But can the multi... September 16, 2009 5:00 AM
Once in a while, we all get bad service. When we aren’t treated as we expect we should, we easily get annoyed. But rather than walk away smoldering, why not apply our bad experiences to improving the way we treat our own clients? Want to learn som... August 27, 2009 5:00 AM