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Enghouse Interactive - Company Profile   (About Company Profile Pages)

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Overview

Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
               
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Stefani Pavlova Enghouse Interactive(Verified Admin)
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Company News

Dublin-based ICT solutions provider MJ Flood Technology, and supplier of solutions for customer communications Enghouse Interactive, announce partnership to deliver unified communications systems in Ireland.
June 30, 2020 2:20 AM
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Strategic alliance focused on product integration as well as contact centre sales.
May 15, 2020 12:03 AM
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Articles

Enghouse Interactive, provider of communications solutions, has been assisting ‘Landlord of the Year 2018’, Nottingham City Homes (NCH) to manage their 400,000 calls per year helping them to grow and develop their service.
December 21, 2018 5:00 AM
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The last few years have represented a period of turbulent change unprecedented in the history of the communications and contact centre businesses.
April 25, 2018 5:00 AM
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With 2017 just around the corner what lies ahead for the contact centre? In this blog we would like ...
December 20, 2016 5:00 AM
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How can access to full interaction history benefit your agents? Watch to find out how you can resolve enquires faster while providing customers with more efficient and #personalised service that will build stronger relationships and long-term loyalty: http://ow.ly/RPoI50zQ2bd
May 29, 2020 11:39 PM
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Discover how airlines have used #chatbots to help with the dramatic call increase they have faced due to #COVID19 . Call levels reached 15x above normal and customers expect speedy and efficient #CX . #AI tools can enable them to do this: https://apex.aero/2020/05/21/airlines-chatbots-automate-customer-service-requests-soar via @theAPEXassoc
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On June 10, Steve Morrell, MD of #ContactBabel will present key findings from his recently published reports, The Inner Circle Guide to #RemoteWorkingSolutions & The Inner Circle Guide to #CloudContactCenters . Register Now ! #CX #contactcenters #CCaaS http://pbynd.co/6qmm5
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Remote working for #contactcentres can be challenging epically without the right technology. Download our eBook to get a head start in your business continuity plan and discover the best tools to help your organisation: http://ow.ly/lKGp50zQ1Md

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Check out our latest infographic, for 7 vital reasons why your business could profit from a #Cloud #contactcentre . https://tinyurl.com/ybxxkzfx #agents #wfh #callcenter #callcentre

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