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Enghouse Interactive
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
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Bruno Calocci Enghouse Interactive
Becky Cameron Enghouse Interactive
Manuel González Presence Technology
Manny Rocha Enghouse Interactive

Company News

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Enghouse Interactive’s CCSP Provides Group of Gold Line with Platform for Cloud Contact Center
GLCCaaS is a timely addition to the GL CloudConnect portfolio that meets market demand for CCaaS; new offering positions company as single-source partner for customer communications
May 23, 2018 6:27 PM
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Enghouse Interactive’s CCSP Provides Group of Gold Line with Flexible, Scalable Platform for Cloud Contact Center
GLCCaaS is a timely addition to the GL CloudConnect portfolio that meets market demand for CCaaS; new offering positions company as single-source partner for customer communications
May 23, 2018 11:50 AM
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Articles

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How the Enghouse Interactive Communications Center helps Nottingham City Homes Keep Tenants in the Picture
Enghouse Interactive, provider of communications solutions, has been assisting ‘Landlord of the Year 2018’, Nottingham City Homes (NCH) to manage their 400,000 calls per year helping them to grow and develop their service.
December 21, 2018 5:00 AM
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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses
The last few years have represented a period of turbulent change unprecedented in the history of the communications and contact centre businesses.
April 25, 2018 5:00 AM
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Blogs

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Enghouse Interactive - Predictions for 2017 – What lies ahead for the contact centre
With 2017 just around the corner what lies ahead for the contact centre? In this blog we would like ...
December 20, 2016 5:00 AM
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Latest Tweets

Our CTO Alex Black talks to @UCToday about how Microsoft teams can be used as a powerful tool in your #ContactCentre : http://ow.ly/FGNH50lmg7l
February 15, 2019 3:14 PM
.@BlakeMichelleM looks at how companies can replicate the customer loyalty that @Tesla has seen in recent years through their #CustomerService approach: http://ow.ly/PoOX50l5DUh via @Forbes
February 15, 2019 11:24 AM
Discover how our omnichannel contact centre solution enabled Connexus to rationalise solutions into one streamlined approach and provide a higher-quality service for its tenants: http://ow.ly/6xpT50l5DH2

February 14, 2019 2:24 PM
.@alfabank explains how they have been using staff for their current #LiveChat , but reveal how bots are in its future starting with a hybrid bot and human combination: http://ow.ly/daRS50l5DD9
February 14, 2019 12:14 PM
#WebChats allow your organisations to be one click away from hands-on assistance, enabling improved first-contact resolutions: http://ow.ly/v14I50l5DAV
February 13, 2019 3:04 PM

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