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Enghouse Interactive
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
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Belinda Gill Enghouse Interactive
Becky Cameron Enghouse Interactive
Bruno Calocci Enghouse Interactive
Manuel González Presence Technology

Company News

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Enghouse Interactive’s CCSP Provides Group of Gold Line with Platform for Cloud Contact Center
GLCCaaS is a timely addition to the GL CloudConnect portfolio that meets market demand for CCaaS; new offering positions company as single-source partner for customer communications
May 23, 2018 6:27 PM
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Enghouse Interactive’s CCSP Provides Group of Gold Line with Flexible, Scalable Platform for Cloud Contact Center
GLCCaaS is a timely addition to the GL CloudConnect portfolio that meets market demand for CCaaS; new offering positions company as single-source partner for customer communications
May 23, 2018 11:50 AM
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Articles

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“Working Together to Drive Success” – What a Military Mindset Can Teach Customer-Facing Businesses
The last few years have represented a period of turbulent change unprecedented in the history of the communications and contact centre businesses.
April 25, 2018 5:00 AM
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Cargiant Revs Up Customer Engagement With Enghouse Interactive, Cisco and 365IT
Case study carried out by CarGiant and Enghouse Interactive. The CarGiant case study explores how the world’s largest used car dealership has teamed up with Enghouse to allow call handlers to provide customers with an improved level of in-depth infor...
December 23, 2016 5:00 AM
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Blogs

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Enghouse Interactive - Predictions for 2017 – What lies ahead for the contact centre
With 2017 just around the corner what lies ahead for the contact centre? In this blog we would like ...
December 20, 2016 5:00 AM
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Latest Tweets

Discover the advantages of customer service automation and the impact on customer satisfaction as @customerthink explores the impact of virtual support: http://customerthink.com/is-virtual-support-killing-or-enhancing-customer-satisfaction/
December 13, 2018 10:14 AM
#ContactCentres are failing to meet the evolving expectations of their customers. @CommsBusinessMagazine explores the best ways to integrate bots into your digital media strategy: https://enghouseinteractive.co.uk/wp-content/uploads/2018/12/Provisioning-Portals-AI-and-Bots-Takeover.pdf

December 13, 2018 12:49 AM
.@informationage shares the thoughts of #CustomerExperience experts as they discuss the impact of emotion within #ContactCentres during a move towards digital transformation: https://www.information-age.com/customer-experience-123477183/
December 12, 2018 10:14 AM
Read our whitepaper which discusses key factors your business should consider when integrating #ChatBots , #AI and automation into your #ContactCentre : https://contactcentreai.com/chatbotswhitepapers/

December 12, 2018 12:24 AM
Only 5% of web chats were automated in 2015. In 2018, this has risen to 19% as a result of initial handling by automated #ChatBots before escalating to live agents: https://enghouseresources.com/contact-babel-uk-contact-centre-decision-makers-guide-2018/ via @ContactBabel

December 11, 2018 4:09 PM

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