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ERICSSON - Company Profile   (About Company Profile Pages)

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Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuos technology leadership.
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Mahesh Yadav ericsson india pvt. ltsd
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Company News

Ericsson Expert Analytics has been selected by Batelco Bahrain as its strategic solution for Customer Experience Management (CEM) to improve customer experience, boost network performance, and enhance operational efficiency.

October 16, 2019 4:16 AM
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EE has selected Ericsson Expert Analytics as its customer experience management (CEM) system

May 22, 2018 10:30 PM
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Articles

Technology has many uses, but to the contact center industry, which at its core is based on customer service, how can technology improve service levels? We asked industry professionals for their top tips regarding the use of technology in relation t...
May 28, 2010 5:00 AM
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We wanted to know from contact center professionals whether, in their opinion, customer service had improved or gotten worse over the last five years. Although the answers are varied, they all suggest we take a second look at our own customer servic...
May 24, 2010 5:00 AM
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