Sherry is a recognized leader in the customer service community. She is an accomplished trainer and speaker in the dynamites of the customer service delivery, call center management and coaching programs.
Sherry is a certified call center expert who is also an accomplished project leader for the design, development and implementation of call centers and other service / support departments within Fortune 500 clients.
She is also an experienced facilitator who has developed customer service touch point processes and design, as well as training programs for call center management skills, leadership skills, first line supervisory skills and customer service skills. Specialties
Call Center Management and Design, Training & Development, Customer Service, Coaching, Goal Setting, Performance Appraisal, Communication Skills, Time Management, Customer Touch Point Processes, Customer Experience Tracking, Customer Retention, IVR Mapping & Menu Design Please Login (add)