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Everest Group - Company Profile   (About Company Profile Pages)

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Overview

Everest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.

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Company News

Startek® (NYSE: SRT) announced it has been recognized as a Major Contender by global analyst firm Everest Group in the Customer Experience Management (CXM) in the Asia Pacific (APAC) – PEAK Matrix® Assessment 2023.
October 19, 2023 3:58 PM
 749 
Alorica Inc., has been named a Leader for the second consecutive year in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Americas Assessment 2023.
October 5, 2023 7:19 PM
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Articles

Sourcing providers plan to keep work-from-home as permanent HR strategy post pandemic to reduce costs.
December 11, 2020
 1924 
In Customer Experience Management (CXM) market, digital CX will grow 20-25%, traditional contact center outsourcing only 2-3% by 2023.
October 25, 2019
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Contact Center Video News

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