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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Dimensioned and implemented the contact center and BPO to offer local and international services (off shore services). Promote the services according to the expansion (business) plan (Central America and USA). Directly responsible for managing staff, including employee evaluations, quality control and monitoring, and issue escalation. Knowledge of call center software, predictive dialing, IVR and ACD to troubleshoot or offer suggestions for improvement. Analyzing productivity, revenue, profit and attrition. Setting metrics and bonus goals.Please Login