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ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #1 for Quality Auditor
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2020: Ranked #1 for Best Contact Center
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EXL (NASDAQ:EXLS), an Operations Management and Analytics company, announced the Connected Intelligence Partners Program to expand EXL's technology and innovation ecosystem to accelerate client business outcomes from digital transformation.
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We know workforce optimization solutions can help in creating a more efficient process when dealing with workloads and scheduling – but what constitutes workforce optimizations exactly? We asked industry experts for their views on the subject.
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What are some of the biggest misconceptions that stop people from buying workforce optimization solutions? We asked industry professionals who would be knowledgeable in the matter to list the various myths surrounding this technology.
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