Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Falzone & Associates LLC, "Where Quality Comes First," offers call center consulting, scripting & training, call monitoring, improvement coaching, vendor management services, and metrics collection and analysis. Established in 1991 by nationally recognized industry veteran Mary Ann Falzone, President, the firm is a long time member of the American Teleservices Asssociation and the Teleservices Council of the Direct Marketing Association. Please Login