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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
FINEOS (initially named Managed Solutions Corporation or MSC) develops a new breed of modern solutions that helps banks and insurance companies in streamlining their business towards the delivery of more value and service to the customer. They enable clients to acquire, service and build customer relationships, reduce operating costs and increase product development and maintenance capacity.Please Login
Michael Kelly examines why customer service in the financial services industry appears to be so poor, and looks at several areas where workflow-enabled online technologies can alleviate pressure points August 8, 2002 11:39 PM