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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
FischerJordan is a boutique management consulting firm founded in 2004 by alumni of the Mitchell Madison Group and Inductis. FischerJordan has delivered hundreds of millions of dollars of bottom line impact to Fortune 100 financial services companies through its focus on analytics-driven marketing strategy, rewards/loyalty strategy, and reengineering strategy. Please Login (add)
The credit card industry has come a long way since the introduction of Diners Club card back in the 1950’s. Frank McNamara would hardly believe the industry that would develop out of his First Supper. March 26, 2007 5:00 AM
Jack Beldon of FisherJordan discusses where virtual and brick-and-mortar call center practices differ, as well as describes HBS industry best practices, and answers some of the practical questions you'll face in planning an HBS roll-out. February 22, 2007 5:00 AM