Focus Services, Inc. is a privately owned BPO call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has over 3,000 employees working in 8 Focus facilities, both domestically and internationally.
Focus Services ensures that its employees meet the highest standards established by Focus and its partners. To meet these standards, employees are subject to drug testing and a criminal background check. Additionally, Focus and its partners verify that every employee is legal to work in the United States.
We partner with many Fortune 500, Direct Response DRTV, Radio, Print, and Online/Affiliate Marketers delivering a high touch experience for both service and sales call types.Please Login (add)
When problems occur–and they will! #customerservice must take the lead on triaging issues and working with other departments to solve problems permanently so other customers aren’t also confronted by them. http://ow.ly/nO9h30j9Bkd #cx#custserv April 6, 2018 6:54 PM
Companies with the ability to secure intellectual capital will be more productive,and they will be better able to change in this competitive marketplace, meet customer expectations, and beat competition. http://ow.ly/ukD830j9yP2 #contactcenter#cx#custexp April 6, 2018 5:01 PM
Conversation is the new marketing. Interactions between your brand and your customers can happen anywhere, at any time. http://ow.ly/Hfkv30j9AXk #custserv April 5, 2018 6:54 PM