At FuturePeople we're passionate about the role that contact centres play in customer engagement; creating brand advocates in each and every interaction. Our focus is on the people aspect of contact centres: helping organisations serious about customer engagement, find, select and engage the very best people for their contact centres.
Over the past ten years as contact centre specialist we've evolved in relation to the industry's changing needs; diversifying into research and training for frontline agents, team leaders and managers. Of course it all starts with having the right people, so our 8 step futurefit recruitment methodology for contact centres remains a the forefront of our offerings.
Specialties: Recruitment Strategy Design for Contact Centres Recruitment Process Engineering for Contact Centres Talent Sourcing for Contact Centres Utilising Emotional Intelligence (EI) in Contact Centre Recruitment Developing Emotional Intelligence (EI) of Contact Centre Leaders Executive Coaching & MentoringPlease Login (add)
More than 60% of contact centre managers are expecting a shortage in skilled staff over the next few years, a new report has found. That’s in an industry with 100,000 vacancies a year, with an employment appetite second only to mining. September 2, 2013 5:00 AM
More than 60% of contact centre managers are expecting a shortage in skilled staff over the next few years, a new report has found. That’s in an industry that includes 4,500 contact centres and employs 250,000 people, about 1% of the Australian popul... August 5, 2013 5:00 AM
#EQ attitudes are identified as being present, authentic and expansive in thinking processed, as well as being resilient and empathetic. It means empowering others to engage and inspire more meaningful work. Read more via http://ow.ly/HIks30lpowV