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Genesys - Company Profile   (About Company Profile Pages)

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Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Please Login
               
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Shanti Lall Interactive Intelligence
Bobby Abedeen Genesys
Berktan Bestel Genesys
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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM

Industry Awards We Won!

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Genesys
ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM
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Company News

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Raja Lakshmipathy Appointed Genesys India MD
Genesys, a customer experience and contact centre solutions provider, has appointed Raja Lakshmipathy as its India MD.
February 19, 2019 4:09 AM
 117 
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Khushhalibank Selects C SQUARE to Deploy Genesys Customer Experience Management Solution
Khushhali Microfinance Bank (KMBL) entrusted C Square to deploy Contact Center/CX Solution by Genesys and Avantage CRM.
February 6, 2019 5:19 PM
 118 
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Articles

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Survey Indicates 2018 Black Friday Shoppers Will Choose Comfort Over Chaos
New data shows consumers prefer the convenience of online shopping, with only 37% daring to face crowds in physical shops
November 13, 2018 5:00 AM
 438 
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40% of Singapore Customers Cancel Bank Services Due to Poor CX
A recent study by Genesys, and Frost & Sullivan found 40% of Singapore banking customers stopping or cancelling their services with a bank due to poor CX.
March 21, 2018 5:00 AM
 943 
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Wall Posts

David Boughter
Forum: Pre-Sales Software Analyst Job Opportunity!
January 13, 2011 3:43 PM
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General Videos

February 22, 2019 5:00 AM
Genesys SKO 2019 Recap
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Blogs

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Genesys - True Stories of Replacing Legacy Contact Center Solutions
Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM
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Latest Tweets

Keep up with the constant evolution of #AI to improve #CX and empower your business in 2019. Learn more w/ @KateLeggett from @Forrester on 3/6 #GenesysLive webinar. Register: https://bit.ly/2EkXyQb

February 22, 2019 9:11 PM
PureSuccess for #PureCloud : Turn Your Customer Experience Vision into a Reality Sooner. Read the blog on how Genesys partners with you to help guide your #CX journey. https://bit.ly/2Vb0cNM
February 22, 2019 7:51 PM
.@Westpac said "see ya later" to an expensive on-premise system and "hello" to #PureCloud . The results speak for themselves: https://bit.ly/2t6YvFn #Cloud #SaaS
February 22, 2019 7:46 PM
This is the start of something special. Take a look back at SKO19. Join us: http://gsys.co/ncX330nNCsZ #MomentsConnected #FridayFeeling Genesys SKO 2019 Recap
February 22, 2019 4:29 PM
Read the blog: A Marketer’s Perspective on #Sales Engagement Software Powered by #AI . https://bit.ly/2Eo02x7 #InsideSales
February 22, 2019 3:07 PM

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This is the start of something special. Take a look back ➡️ at SKO19.🤠 #MomentsConnected

February 22, 2019 4:52 PM
Children in Cambodia 🇰🇭 just received a new batch of @solar_buddy lamps that #CX leaders built at #CXLC18 in Australia! These #solar-powered lamps are making a profound impact in their lives. Recent impact studies have shown that #solarbuddy lamps are increasing 📈 children's study time by an average of 78% and reducing 📉 their exposure to harmful toxic air pollutants from kerosene lamps and bu...

February 20, 2019 2:36 PM

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