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Genesys - Company Profile   (About Company Profile Pages)

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Overview

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM
Innovation in the field of employee engagement and streamlining HCM in the contact center industry
September 29, 2016 3:19 PM
Best omni-channel contact center in the world!
August 31, 2016 6:51 PM
Focused on innovation and continues to innovate to improve the customer experience
August 23, 2016 7:08 AM
Not just a great solution provider - but ethically one of the best companies for customers.
August 23, 2016 1:21 AM
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM
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Company News

2Ring Dashboards & Wallboards combines with Genesys Customer Experience Platform to bring real-time reporting and alerting to Genesys Cloud CX.
July 24, 2021 5:00 AM
 127 
SK Telecom, a Korean mobile carrier, said it has teamed up with U.S. call center technology company Genesys to launch a contact center service powered by artificial intelligence (AI).
July 1, 2021 10:20 AM
 222 
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Articles

In-depth study of Australian and New Zealand organisations highlights a need for business continuity planning and regular reviews for customer contact centres as the region faces back-to-back disasters
January 18, 2021 5:00 AM
 1437 
91% of respondents to Genesys-sponsored customer experience survey are concerned about data abuse, with social media companies considered least reliable
June 22, 2020 5:00 AM
 1251 

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March 2, 2021 9:34 AM EST

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March 2, 2021 9:35 AM EST
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Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

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