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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Please Login
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As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings. February 23, 2021 5:17 PM
In-depth study of Australian and New Zealand organisations highlights a need for business continuity planning and regular reviews for customer contact centres as the region faces back-to-back disasters January 18, 2021 5:00 AM
91% of respondents to Genesys-sponsored customer experience survey are concerned about data abuse, with social media companies considered least reliable June 22, 2020 5:00 AM
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