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Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
               
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Industry Champion

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Latest Voter Comments - why they want this company to win!
Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focused on Customer Experience; helping its clients succeed by providing true Omni-channel communications. It's not just about a piece of contact center te...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in order to offer the customers and staff the best possible tools and solutions. Their focus is very much on customer experience.
February 6, 2017 1:00 AM

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM

Industry Awards We Won!

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Genesys
ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM

Company News

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Genesys Appoints Australian Telco Leader to Key Global Development Role
Genesys the global leader in omnichannel customer experience and contact centre solutions, today announced Australian Executive, Jeff Wise as the new Vice President of Application and Developer Marketing for Genesys Global.
August 9, 2019 6:22 PM
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NEC Signs Agreement with Genesys to Contact Center Solutions in India
NEC Technologies India (NECTI), a wholly owned subsidiary of NEC Corporation, has signed a reseller agreement with Genesys. The agreement enables NECTI to market, sell and support Genesys products in the India market.
August 6, 2019 9:37 PM
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Articles

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U.S. Employers Expect Growth of Artificial Intelligence in the Workplace But Not Major Job Reductions
Genesys contrasts key findings from separate employer and employee opinion surveys
August 21, 2019 5:00 AM
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New Zealand Workforce Shines in Multinational Employee Survey for Fearless Acceptance of New Technology
Forward-thinking New Zealanders embrace a future job market supported by AI

August 19, 2019 5:00 AM
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Blogs

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Genesys - True Stories of Replacing Legacy Contact Center Solutions
Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

Latest Tweets

Streamline customer interactions and start providing 24/7 service with AI-powered #bots . Learn more. https://gsys.cx/33wexcQ

August 21, 2019 4:06 PM
A #PureCloud solution with tone detection, voice authentication and collaboration gives @MyBudgetcomau agents access to intelligent routing and omnichannel capabilities across chat, call and text. Find out how this helps create #CXHeroes . https://gsys.cx/312LXxA

August 21, 2019 3:48 PM
It’s about the people — building connections with our vibrant ecosystem of customers, employees and partners. Read the blog recap of G-Summit in Melbourne and Wellington. #MomentsConnected https://gsys.cx/33m1FFR
August 21, 2019 2:29 PM
The results are in. Genesys ranks on top in the 2019 @G2CrowdReviews #CCaaS Relationship Index. Read the report to learn more. https://gsys.cx/2w8uQNo

August 21, 2019 9:35 AM
Get a glimpse into the future of customer experience at Genesys Day Kuala Lumpur. See you tomorrow. https://gsys.cx/2NfsZ37 22 August Shangri-La Hotel, Kuala Lumpur #GenesysLive

August 20, 2019 11:15 PM

Instagram

Last week, over 300 attendees engaged in a powerful discussion at #CanadaFinTechWeek about diversity and inclusion and the success stories of some amazing Women in Tech 👩‍💻 with Genesys SVP of Product Marketing Janelle Dieken and Sladjana Jovanovic, VP of Online Channel Reporting at @tdbank_us. #GenesysWIT #WIT

August 19, 2019 7:14 PM
“What is innovation today, is the norm tomorrow.” 💬 Peter Graf
Join us at Europe’s definitive CX event of the year, G-Summit Europe, where Chief Product Officer Peter Graf will outline the vision for AI-powered customer and employee journeys. Get your 🎟 via our link in bio. #GSummit19

August 18, 2019 1:33 PM

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