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Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM

Industry Awards We Won!

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Genesys
ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM

Company News

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Genesys Expands Voice Options for Irish Businesses
Customer service technology firm introduces PureCloud Voice to the Republic

May 24, 2018 1:02 AM
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Genesys Recognized as a Leader in Gartner's Annual Magic Quadrant
Genesys has been named a Leader in the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide1.
May 23, 2018 2:41 PM
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Articles

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40% of Singapore Customers Cancel Bank Services Due to Poor CX
A recent study by Genesys, and Frost & Sullivan found 40% of Singapore banking customers stopping or cancelling their services with a bank due to poor CX.
March 21, 2018 5:00 AM
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India is Second Highest in IoT-enabled Customer Maturity
A research reveals India ranks the second highest, behind China, in IoT-Enabled customer maturity compared with other APAC markets.

March 1, 2017 5:00 AM
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Blogs

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Genesys - True Stories of Replacing Legacy Contact Center Solutions
Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

Latest Tweets

We'd like to give a very special shoutout to our sponsors who helped make this year's #TOTechSummit possible - A BIG thank you to: @ESET @MaRSDD @smoochlabs @247LabsInc @rangleio @adeptmindai @startuphereTO @RyersonDMZ @TorontoComms @paytmlabs @CogecoPeer1 @Achievers @YorkLink

44 Minutes Ago
It's a beautiful day in Toronto! We're about to kick off the 6th annual #TOTechSummit with our brilliant speakers here to talk about innovations in #CX such as #AI , block chain, and so much more! This event is sold out, but please follow along for live updates throughout the day.

May 25, 2018 4:05 PM
Genesys EVP @OlivierJouve shares how Irish customers can deploy the strategy of their choice with the rollout of #PureCloud Voice. @uctodaynews http://gsys.co/pbBP30k9grO

May 25, 2018 3:00 PM
GDPR is now enforceable — and #PureCloud has your back. Use our API to securely self-service your customers’ #GDPR requests. http://gsys.co/aPt730kabTe #FeatureFriday

May 25, 2018 2:00 PM
Discover @yaxis – A Genesys customer empowering ordinary people to do extraordinary work. Watch now: http://gsys.co/l5o130jKX3W
May 25, 2018 2:39 AM

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