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Genesys - Company Profile   (About Company Profile Pages)

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Overview

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
               
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Christine Pang Genesys(Verified Admin)
Catherine Fauchoux Genesys(Verified Admin)
Lauren Thompson Genesys(Verified Admin)
Marielle Sedin Genesys(Verified Admin)
Carson Thomas Genesys Cloud Services
Dominique Field Genesys Cloud Services Pty Ltd
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009
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Company News

Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the Genesys AppFoundry marketplace.
November 29, 2023 3:18 PM
 308 
To meet the demand for reliable AI interventions, Alorica and Genesys are teaming up to unlock the highest value of emerging technology for brands to achieve customer loyalty and optimized business outcomes
November 20, 2023 3:19 PM
 388 
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Articles

Analyzes how financial institutions are working to close customer expectation gap and how experience leaders are outpacing their competitors
November 28, 2022
 1389 
This report combines insights from two global surveys and Genesys Cloud CX™ platform data to understand the state of customer experience (CX) today — and the trends that will shape the market. The surveys were completed by 2,629 consumers and 690 CX ...
November 22, 2021
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