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Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
               
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Industry Champion Comments

Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM

Industry Awards We Won!

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Genesys
ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM

Company News

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Genesys Awards QPC APAC Partner of the Year 2019
QPC Australia, specialists in assessing, recommending and implementing change within customer service environments, were honoured to be awarded with the most prestigious annual award by genesys, the APAC Partner of the Year award for 2019.
March 31, 2020 5:00 PM
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Articles

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Genesys Survey Shows US Consumers are Warming up to AI
Chatbots are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents
November 15, 2019 5:00 AM
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Onus on ANZ Companies to Fuel AI-Powered Workplace
Survey finds Australian and New Zealand companies are expected to implement safety measures and appropriate training for employees using AI
October 10, 2019 5:00 AM
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Blogs

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Genesys - True Stories of Replacing Legacy Contact Center Solutions
Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

Latest Tweets

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Great seeing the Genesys @FollowAndretti 𝟮𝟵 car flying around the track today to a 17th place finish in the Honda Indy Grand Prix #INDYCARChallenge ! Good run @Hinchtown !#RacetotheCloud @iRacing : Victor Vallee

April 4, 2020 9:19 PM
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As many of us learn to #workfromhome , here are some guidelines to help you maintain balance. https://gsys.cx/3bNbZtV
April 4, 2020 6:40 PM
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Use voice interaction analytics to mine insights and data from customers. Here's how. https://gsys.cx/3azrmGg
April 4, 2020 5:34 PM
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Think you’re up on your #contactcenter rules? Think again. We examine and debunk the top 5. https://gsys.cx/2w6eyYZ
April 4, 2020 5:03 PM
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Catch the Genesys 𝟮𝟵 live in (virtual) action with @Hinchtown today on @NBCSN in the @IndyCar @iRacing #INDYCARChallenge at @BarberMotorPark ! NBCSN April 4 2:30PM EDT #RacetotheCloud @FollowAndretti @Victor_Vallee

April 4, 2020 2:28 PM

Instagram

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“This partnership with @microsoft means our customers can deliver unique, differentiated and personalized experiences to their customers.” 💬 Tony Bates, Genesys CEO

January 23, 2020 7:54 PM
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📰 #NEWS: @microsoft and Genesys extend partnership to help enterprises seize the power of the cloud for better customer experiences. With Genesys Engage on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey. Read the full press release in our link in bio.⤴️

January 23, 2020 2:23 PM

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