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Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM

Industry Awards We Won!

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Genesys
ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM

Company News

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Genesys Awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year
Genesys announced it has been awarded the 2018 Asia Pacific Customer Contact Platform Vendor of the Year, as well as the 2018 Contact Centre Applications Vendor of the Year in Malaysia,
August 6, 2018 5:47 PM
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Genesys Recognises CX Pioneers in SA
Genesys, an international provider in omnichannel Customer Experience and Contact Centre solutions, has officially recognised customer experience innovators at the 2018 Genesys Customer and Partner awards for South Africa and East Africa.
July 26, 2018 1:23 AM
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Articles

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40% of Singapore Customers Cancel Bank Services Due to Poor CX
A recent study by Genesys, and Frost & Sullivan found 40% of Singapore banking customers stopping or cancelling their services with a bank due to poor CX.
March 21, 2018 5:00 AM
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India is Second Highest in IoT-enabled Customer Maturity
A research reveals India ranks the second highest, behind China, in IoT-Enabled customer maturity compared with other APAC markets.

March 1, 2017 5:00 AM
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Blogs

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Genesys - True Stories of Replacing Legacy Contact Center Solutions
Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

Latest Tweets

Genesys customer @MarksandSpencer transforms service and grows revenue by integrating every customer touchpoint. Learn more: http://gsys.co/VwRN30ljaa9 #TransformationTuesday

August 14, 2018 11:00 PM
Brands & companies are making wide strides to change #CX & create worthwhile relationships w/ customers. Get 5 best practices from @mhanhan . http://gsys.co/yIZ330kHcDG
August 14, 2018 8:00 PM
You know it's going to get serious when we start throwing some rocks - in a friendly game of "Rock, Paper, Scissors" of course! Our global digital marketing team is getting down to business this week at their QBR in Indy. #WeAreGenesys #DigitalMarketing
August 14, 2018 6:59 PM
Watch now to learn how to leverage the growth of mobile adoption for #customerservice http://gsys.co/MNAb30ktTiR

August 14, 2018 5:00 PM
Reserve your seat to #GSummit18 San Francisco. Find out what’s new in #CX . #MomentsConnected Register: http://gsys.co/SmG930ljMVu

August 14, 2018 2:01 PM

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