Overview

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Zsolt Szabadi United States

Zebra Technologies

Berktan Bestel Turkey

Genesys

Malcolm Thompson Australia

Ensighted

Chris Madge United Kingdom

Genesys

Industry Champion Comments

Latest Voter Comments - why they want this company to win!

Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM

Awesome delivery of customer experience
March 7, 2017 7:18 PM

Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM

Industry Awards We Won!

Enter Contact Center Awards

Genesys

ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM

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Company News

Articles

Wall Posts

David Boughter

Forum: Pre-Sales Software Analyst Job Opportunity!
January 13, 2011 3:43 PM

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General Videos

December 6, 2018 5:00 AM

Shaping Customer Journeys with Altocloud - Distracting Acquaintances and Messaging

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Blogs

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Genesys - True Stories of Replacing Legacy Contact Center Solutions

Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

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Latest Tweets

.@Yahoo_JAPAN_PR increased productivity and experienced fewer errors with outbound dialing thanks to #PureConnect . http://gsys.co/Y9u130mYKZb
December 16, 2018 8:00 PM

#Revenue recovery firm RCB achieves pinpoint accuracy with Genesys. http://gsys.co/kBIC30mYL1L
December 16, 2018 2:00 PM

.@Gartner_inc has named Genesys as a Leader for Contact Center Infrastructure 23 times and counting! Get the report here: http://gsys.co/6Ci130ldFGJ

December 16, 2018 1:00 AM

Traditional knowledge management is becoming obsolete—the age of knowledge intelligence is here. Find out how @shelf_io adds value to PureCloud with their #AI based knowledge management solution available via @AppFoundry . Read their featured post: http://gsys.co/vrq930mWY8B

December 14, 2018 10:00 PM

When Technology Changes Lives: The Harambee Story. http://gsys.co/d3Mt30mYNoQ #CCTR #custserv #WFM
December 14, 2018 8:30 PM

Instagram

Congrats to Jen Campbell and the Genesys team for winning two 🏆🏆 #B2BAwards!🎉 The team won Gold 🥇 in the Best Integration of Sales Marketing category and Bronze 🥉 in the Best Corporate Decision-Maker Targeted campaign at The International B2B Marketing Awards 2018. Well done team!👏 #WeAreGenesys

November 30, 2018 8:58 PM

Get your turkey ready - it’s #NationalThawDay! 🦃 As we prepare for Thanksgiving in America next week, we visited our customer Butterball! Butterball is ready to help you make your turkey with their Turkey Talk-Line. Callers are gobbling up turkey tips via Genesys #cloud-based #CX platform. #thanksgiving2018