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Genesys - Company Profile   (About Company Profile Pages)

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Overview

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

https://www.genesys.com
 
               
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Find out about this Award program

Industry Champion

Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focused on Customer Experience; helping its clients succeed by providing true Omni-channel communications. It's not just about a piece of contact center te...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in order to offer the customers and staff the best possible tools and solutions. Their focus is very much on customer experience.
February 6, 2017 1:00 AM

Industry Champion Comments

Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM
Enter Contact Center Awards

Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM
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Company News

Cloud customer experience provider recognized as a Leader in worldwide report
November 13, 2020 7:24 AM
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Airline improves sales conversions and gains an all-new window into online customer behaviors and interests with Genesys
October 28, 2020 2:00 AM
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Articles

91% of respondents to Genesys-sponsored customer experience survey are concerned about data abuse, with social media companies considered least reliable
June 22, 2020 5:00 AM
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Gender differences come to light in Genesys consumer survey on customer experience
May 8, 2020 5:00 AM
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Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

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“This partnership with @microsoft means our customers can deliver unique, differentiated and personalized experiences to their customers.” 💬 Tony Bates, Genesys CEO

January 23, 2020 7:54 PM
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📰 #NEWS: @microsoft and Genesys extend partnership to help enterprises seize the power of the cloud for better customer experiences. With Genesys Engage on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey. Read the full press release in our link in bio.⤴️

January 23, 2020 2:23 PM
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