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Genesys - Company Profile   (About Company Profile Pages)

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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009
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Company News

Consilium products for Genesys available on AppFoundry
July 8, 2022 3:05 PM
Genesys®, a global cloud provider in customer experience orchestration, has collaborated with Indian Hotels Company (IHCL), India’s hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel Contact-Centre ...
July 6, 2022 2:24 PM
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This report combines insights from two global surveys and Genesys Cloud CX™ platform data to understand the state of customer experience (CX) today — and the trends that will shape the market. The surveys were completed by 2,629 consumers and 690 CX ...
November 22, 2021
Research identifies top personal values in high-performing contact center agents to help companies improve overall employee engagement and customer experiences

October 20, 2021
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June 17, 2022 11:24 AM EST
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Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017
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Nothing lasts forever. It’s a familiar saying and a simple concept in theory. Yet, in practice...
February 22, 2017
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