Genesys - Company Profile   (About Company Profile Pages)

Submit Company Feedback

Overview

Request Admin Access to this Page
Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

View Website
 
         
[Vendors: Add a weblink for sales leads]

Company Members

Become a Member
Genesys SEO Genesys
Deon Scheepers Interactive Intelligence
David Chung Genesys
Ericia Lim Genesys

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM
Awesome delivery of customer experience
March 7, 2017 7:18 PM
Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM

Industry Awards We Won!

Enter Contact Center Awards
Genesys
ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM

Company News

Read More | Post News
Fraser Health Authority Deploys Genesys to Modernize Contact Centre
PureConnect Displaces Nortel and NEC to help health care services provider reduce average call time, improve productivity and provide a better customer experience
September 11, 2017 5:00 AM
 99 
Share
Genesys UK and Ireland Partner of the Year 2017
PC-1 named as Genesys UK and Ireland 2017 Partner of the Year

August 14, 2017 5:00 AM
 94 
Share

Articles

Read More | Post an Article
India is Second Highest in IoT-enabled Customer Maturity
A research reveals India ranks the second highest, behind China, in IoT-Enabled customer maturity compared with other APAC markets.

March 1, 2017 5:00 AM
 1469 
Share
Customer Service Industry Eager to Embrace On-Demand CX Models
New research by the Economist Intelligence Unit reveals customer service industry is on the verge of disruption

June 6, 2016 5:00 AM
 931 
Share

Blogs

Access All-Industry Social Posts!
Genesys - True Stories of Replacing Legacy Contact Center Solutions
Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

Latest Tweets

Build your path to exceptional #CX with PureBridge by Genesys at #CCDemo : http://gsys.co/kKoa30ffHDY

September 22, 2017 8:14 PM
Learn how #ArtificialIntelligence enhances #customerexperience with MicroApps. Read the blog: http://gsys.co/q3gb30fm4ho
September 22, 2017 8:00 PM
Learn how to best act on your #CX vision while minimizing technology risk & disruption to your business: http://gsys.co/u3kO30ffHHv @forrester

September 22, 2017 6:00 PM
Deliver #omnichannel experiences that are personal, context-based & low-effort http://gsys.co/mUm730flLkT #Selfserv #Custexp

September 22, 2017 5:01 PM
.@Pyrios finds Genesys workforce management tool slash costs by 46%: http://gsys.co/Vzwm30f6Px7

September 22, 2017 4:01 PM

Audio Podcasts

View All
Latest Podcasts

from ContactCenterWorld.Com