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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009
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Company News

Genesys Cloud EX helps any organization foster employee engagement, performance and trust through AI-powered workforce management capabilities

May 16, 2023 11:49 AM
True-cloud, workforce-performance provider combines WEM suite with Genesys Cloud CX™
April 13, 2023 10:46 PM
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Analyzes how financial institutions are working to close customer expectation gap and how experience leaders are outpacing their competitors
November 28, 2022
This report combines insights from two global surveys and Genesys Cloud CX™ platform data to understand the state of customer experience (CX) today — and the trends that will shape the market. The surveys were completed by 2,629 consumers and 690 CX ...
November 22, 2021
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