Overview

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Chris Madge United Kingdom

Genesys

Leigh Allen United States

Genesys

Zsolt Szabadi United States

Zebra Technologies

Deon Scheepers South Africa

Genesys

Industry Champion

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Latest Voter Comments - why they want this company to win!

Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focused on Customer Experience; helping its clients succeed by providing true Omni-channel communications. It's not just about a piece of contact center te...
March 8, 2017 2:15 PM

Awesome delivery of customer experience
March 7, 2017 7:18 PM

Interactive Intelligence spends a lot of time working to understand the contact centre industry in order to offer the customers and staff the best possible tools and solutions. Their focus is very much on customer experience.
February 6, 2017 1:00 AM

Industry Champion Comments

Latest Voter Comments - why they want this company to win!

Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM

Awesome delivery of customer experience
March 7, 2017 7:18 PM

Interactive Intelligence spends a lot of time working to understand the contact centre industry in o...
February 6, 2017 1:00 AM

Industry Awards We Won!

Enter Contact Center Awards

Genesys

ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM

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Company News

Articles

Wall Posts

David Boughter

Forum: Pre-Sales Software Analyst Job Opportunity!
January 13, 2011 3:43 PM

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General Videos

October 15, 2018 5:00 AM

PureCloud Contact Center Overview

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Blogs

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Genesys - True Stories of Replacing Legacy Contact Center Solutions

Organizations across all industries around the world are facing the reality that it has never been m...
March 23, 2017 5:00 AM

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Latest Tweets

New #CX Leadership Courses are now available on the Genesys University Training site. Sign up today: http://gsys.co/sA3j30m93xB

October 22, 2018 5:02 PM

Establish a seamless and fully automated cooperation between your physical and digital resources to meet the demands of today’s buyer. Uncover how on the blog. http://gsys.co/XkEu30mhx4Z
October 22, 2018 3:30 PM

The future of #GovTech is here! In this webinar, learn how to: Create and reuse #chatbots on multiple channels Implement automation in omnichannel strategy Overcome common implementation barriers Watch: http://gsys.co/4jwk30lhJWH

October 22, 2018 2:01 PM

Two travel industry leaders are integrating their #CustServ channels to deliver an exceptional experience and boost business results. See the blog: http://gsys.co/8zJA30mhx3P
October 22, 2018 12:00 AM

Contact centers are under intense pressure to do more with less. Take #contactcenter productivity to the next level with @InGeniusSW partnered with Genesys. Read their post on the @AppFoundry blog: http://gsys.co/SbCt30mhb7E

October 21, 2018 9:00 PM

Instagram

Taking the “work hard, play hard” mantra to heart, the Corporate Marketing team took time last week to celebrate victories of 2018 and to dream big for 2019! #WeAreGenesys #TeamBuilding