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Genesys - Company Profile (About Company Profile Pages)

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Genesys

Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

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Ericia Lim Singapore

Genesys

Eric Blohm United States

Genesys

David Chung United States

Genesys

Roy Twersky United States

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Industry Champion Comments

Latest Voter Comments - why they want this company to win!

Voting for Genesys. Genesys not only produces exceptional solutions, the co. is holistically focuse...
March 8, 2017 2:15 PM

Best omni-channel contact center in the world!
August 31, 2016 6:51 PM

Focused on innovation and continues to innovate to improve the customer experience
August 23, 2016 7:08 AM

Industry Awards We Won!

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Genesys

ContactCenterWorld - Top Ranking Performers Awards Americas 2009: Ranked #3 for Best Technology Innovation - Vendor Solution
June 5, 2009 5:00 AM

Contact Center News

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Genesys - Omnichannel Is the Fast Track to Better Customer Engagement

If you know me, you know I love Formula 1 racing. The speed, split-second decisions, and synchronici...
September 8, 2016 5:00 AM

Latest Tweets

#TBT Watch the #CX17 panel w/ experts of the #Innovations Group & hear their insights on #IoT #AI in #ContactCenter http://gsys.co/CgXy30dLEZ9
July 20, 2017 10:30 PM

Genesys @jtolksdo & @PCIPAL talk about why #PCI compliance is so important http://gsys.co/xP6j30dJ5LJ @AppFoundry
July 20, 2017 8:44 PM

It's Day 4 of the Genesys-Indy Summer Olympics! Teams battled it out in Tug-of-War, a team favorite and an Olympic tradition! #WeAreGenesys