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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Genticity Inc., a privately held company, takes pride in combining call center roots with creative and practical nature. The roots of several words from multiple languages meaning "friendly-customer-centered" were combined to form Genticity. The company’’s software makes it possible for multiple agents, working from many locations, to function as a single call center.Please Login
Gail Mercer-MacKay of Genticity explains how to survive and be profitable, organizations are looking to take better care of their customers, and they can do this best by listening, being aware of what their customers want and by taking care of proble... September 23, 2003 5:00 AM
Gail Mercer-MacKay of Genticity explains that it's important to have a firm understanding of what you want to achieve in your Help Desk/Customer Care technology and how it can benefit your organization. September 16, 2003 5:00 AM