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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
With so many companies providing different services, the range in quality customer service must be just as diverse. We wanted to know which industry sectors provided great service and which ones were poor, so we asked industry professionals for the... April 29, 2010 5:00 AM
Sometimes, a simple word of advice is all it takes to improve customer service dramatically. We asked industry professionals for their top tips regarding personnel in relation to improving customer service, and we got many pearls of wisdom to share. April 23, 2010 5:00 AM