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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Helix Partners was founded in 2003 to provide an integrated management system for call centers and processing centers. In their previous experiences, co-founders Lee Harold and Craig Turnbull identified fragmented management systems and business tools that did not logically tie together, resulting in decreased executive control of increasingly complex operations.Please Login
Your greatest leverage point in improving the performance of your contact center as a whole is in shifting the average performers to a higher level of performance - a workforce management system can help you achieve this result. September 1, 2004 5:00 AM