Helplines Partnership is the organisation formed from the merger of the Mental Health Helplines Partnership (mhhp), The Helplines Association (THA) and ICIS : Information for life. It represents the helplines sector across the UK and internationally, supporting helplines to provide the best quality of service to their users.
Specialties: Telecoms Provision and Special Free Phone Tariff, Networking Meetings and Events, Information management services, website creation for charity sector, training and quality standards, Promotion of the Helpline SectorPlease Login (add)
Our Essential Helplines Skills training is a great introductory course for helpline workers. As one participant said it "It reminded me to focus on the service user and their emotions and not let my own ideas and prejudices intrude on the caller's issues." https://helplines.org/event/essential-helpline-skills-42/