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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The Hewson Group provides a CRM market overview for 2003 including the impact of CRM on hosting and outsourcing, an analysis of the CRM mid-market, CRM in the public sector, and the 2004 outlook. April 2, 2004 5:00 AM