Overview

As the citizen experience companyTM, HighPoint Global helps government agencies elevate the citizen experienceTM. With training, content development, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine.

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Four Keys to Creating a World Class Contact Center

Author John Loughlin, Director of Business Insights, HighPoint Global describes best practices for contact centers: including setting staffing plans and employee goals, establishing an omnichannel approach and using dashboards and analytics.

April 24, 2017 5:00 AM

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I Wanna help about related to this topic: Why 24/7 Call Center Support is a Necessity for your Business? The reasons why 24/7 call center support ...
April 10, 2017 4:52 AM EST

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Smart Hiring for Time-strapped Contact Centers

When it comes to hiring, contact centers may not always have the luxury of time. All too often, they have to ramp up quickly for the next big product launch or corporate initiative. This creates a significant hiring challenge. Contact center managers...
November 9, 2016 5:00 AM

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General Videos

May 12, 2017 5:00 AM

What I Love About HighPoint: Julie Martz

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Latest Tweets

Try gamification to improve contact center training and effectiveness. #gamification #training #CSR https://www.highpointglobal.com/improve-contact-center-training-gamification-approach/
October 17, 2017 3:37 PM

New directors join HighPoint to support company growth plans around citizen experience solutions. #Cx https://www.highpointglobal.com/highpoint-global-adds-senior-talent-elevate-citizen-experience/

October 12, 2017 8:50 PM

For the 4th year, HighPoint had a great time while helping to feed the Indianapolis community at the #millionmealmarathon @MMealMovement

October 12, 2017 8:46 PM

Congratulations to HighPoint's Pamela Mobuary on placing 1st place in Toastmasters Area 53’s Humorous Speech Contest. #toastmasters

September 26, 2017 3:27 PM

We are proud to once again sponsor the Brain Bolt 5K! We hope to see you on October 7! http://www.brainbolt5K.com https://twitter.com/BrainBolt5K/status/912411528581836800 HighPoint Global added, Brain Bolt 5K @BrainBolt5K Thank you @HighPointGlobal for your SILVER Sponsorship of this year's @BrainBolt5K pic.twitter.com/msfpzddIli