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HighPoint Global
As the citizen experience companyTM, HighPoint Global helps government agencies elevate the citizen experienceTM. With training, content development, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine.
         
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Company News

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HighPoint Awarded Professional Services GSA Schedule
Citizen Experience Solutions are Now Available Through GSA

September 8, 2016 5:00 AM
 Views: 304 
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HighPoint Global Announces CX Maturity Model and Assessment Tool
Company also offering Foundations of Citizen Experience course to provide tactical guidance on impro...
April 12, 2016 2:17 PM
 Views: 600 
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Articles

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Four Keys to Creating a World Class Contact Center
Author John Loughlin, Director of Business Insights, HighPoint Global describes best practices for c...
April 24, 2017 5:00 AM
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I Wanna help about related to this topic: Why 24/7 Call Center Support is a Necessity for your Business? The reasons why 24/7 call center support ...
April 10, 2017 4:52 AM EST
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Smart Hiring for Time-strapped Contact Centers
When it comes to hiring, contact centers may not always have the luxury of time. All too often, they...
November 9, 2016 5:00 AM
 Views: 804 
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For surveys - don't focus on participation goals. Communicate what you want to hear and what you'll do with feedback. #CXWebinars
August 9, 2017 6:48 PM
CX is driven by EX. As EX continues to improve, CX will follow. #CXWebinar
August 9, 2017 6:37 PM
Enlightened leaders remember the 4 Es: Education, Enhancement, Expression, and Empowerment. #CXWebinar
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The 5-step design thinking process: Research, Define, Ideate, Prototype, and Execute. #CXWebinar
August 9, 2017 6:31 PM
The sixth principle of EX: Trust and appreciate the process. #CXWebinar
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