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HighPoint Global - Company Profile   (About Company Profile Pages)

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Overview

As the citizen experience companyTM, HighPoint Global helps government agencies elevate the citizen experienceTM. With training, content development, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine.

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Articles

Author John Loughlin, Director of Business Insights, HighPoint Global describes best practices for contact centers: including setting staffing plans and employee goals, establishing an omnichannel approach and using dashboards and analytics.

April 24, 2017 5:00 AM
 1

Collins Parker | Talk Agent

I Wanna help about related to this topic: Why 24/7 Call Center Support is a Necessity for your Business? The reasons why 24/7 call center support ...

April 10, 2017 4:52 AM EST
 4431 
When it comes to hiring, contact centers may not always have the luxury of time. All too often, they have to ramp up quickly for the next big product launch or corporate initiative. This creates a significant hiring challenge. Contact center managers...
November 9, 2016 5:00 AM
 2063 

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