Overview

As the citizen experience companyTM, HighPoint Global helps government agencies elevate the citizen experienceTM. With training, content development, contact center optimization, IT and quality assurance services, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine.

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Highpoint Global

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Four Keys to Creating a World Class Contact Center

Author John Loughlin, Director of Business Insights, HighPoint Global describes best practices for contact centers: including setting staffing plans and employee goals, establishing an omnichannel approach and using dashboards and analytics.

April 24, 2017 5:00 AM

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I Wanna help about related to this topic: Why 24/7 Call Center Support is a Necessity for your Business? The reasons why 24/7 call center support ...
April 10, 2017 4:52 AM EST

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Smart Hiring for Time-strapped Contact Centers

When it comes to hiring, contact centers may not always have the luxury of time. All too often, they have to ramp up quickly for the next big product launch or corporate initiative. This creates a significant hiring challenge. Contact center managers...
November 9, 2016 5:00 AM

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General Videos

May 4, 2018 5:00 AM

Jack McMahon: Innovation Pinnacle Award Winner

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Latest Tweets

We're looking forward to sponsoring the @ACTIAC CX Summit: Driving Operational Efficiency Through Better Citizen Experience next Tuesday on May 22! Interested in attending? Reserve your spot! See the event agenda and registration details >> http://bit.ly/2L8KHSg

May 18, 2018 5:49 PM

HighPoint working with the U.S. Department of State was able to interview two defectors from North Korea. In the second part of this interview, Jung Gwang-il talks about his life in North Korea and the painful events that led to his escape: http://bit.ly/2LarTC9
May 18, 2018 2:26 PM

HighPoint worked with the Department of State to interview two North Korean defectors. Part I of this interview focuses on Ji Seong-ho, who talks about his life in North Korea and the events that led to his escape: http://bit.ly/2Lawjt2
May 17, 2018 4:51 PM

We're wrapping up our week spotlighting this year's Pinnacle Award winners by sharing one last video featuring our Deputy Project Manager and Heart winner, David Lesko! Watch the video below to learn more about why we chose David for our Heart award: http://bit.ly/2K2Uzff
May 11, 2018 4:32 PM

We hope you've been enjoying our Pinnacle videos so far. Today, we'd like to feature our Innovation winner and business insights analyst, Jack McMahon! Watch the video below to find out why we chose Jack for our Innovation award: http://bit.ly/2wnmHro
May 10, 2018 9:00 PM