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Hinduja Global Solutions Ltd. - Company Profile   (About Company Profile Pages)

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Overview

HGS is a global provider in consumer engagement, digital CX, and business process management (BPM).

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Jennifer Chichester Hinduja Global Solutions USA
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2018: Ranked #1 for Best use of Self-service Technology
June 23, 2018 12:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #3 for Best Outsourcing Partnership
October 28, 2017 12:01 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #1 for Best use of Self-service Technology
October 28, 2017 12:00 AM
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ContactCenterWorld - Top Ranking Performers Awards Americas 2017: Ranked #1 for Best Outsourcing Partnership
June 24, 2017 12:00 AM
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Company News

Career opportunities for leadership, HR, training, and frontline customer advocates

December 1, 2022 3:33 PM
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PCS union members working for Hinduja Global Solutions (HGS) in Liverpool have so far taken 4 weeks of strike action in a dispute over pay and conditions and are ready to take more action if the employer fails to improve the offer.
November 25, 2022 6:00 PM
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Articles

HGS' SVP of Business Development, Customer Experience Transformation, Chris DeLambo, explores how contact centers can utilize universal agents to ensure happier customers and keep costs down through faster resolution rates.
December 21, 2020
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With many organizations continuing to work-at-home, balancing productivity with security and compliance remains essential. Organizations can ensure a compliant virtual environment with a two-pronged approached that combines both a technical solution ...
August 10, 2020
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By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities HGS recently released a whit...
June 20, 2018
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By Scott Yates, HGS General Manager, Operations Are you taking your social media strategy as serious...
June 12, 2018
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