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A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals. Please Login
The HGS Canada call centre in the Liverpool Industrial Park has decided after 13 years in operationg has decided not to renew its lease with the Region of Queens Municipality, Mayor David Dagley said in a news release Wednesday. January 17, 2020 5:53 PM
With many organizations continuing to work-at-home, balancing productivity with security and compliance remains essential. Organizations can ensure a compliant virtual environment with a two-pronged approached that combines both a technical solution ... August 10, 2020 5:00 AM
As the number of confirmed cases of COVID-19 increases across the United States and the world, businesses are expressing valid concern around how their staff, customers, day-to-day captive centers and BPO operations will be affected. April 9, 2020 5:00 AM
Whether remote or on site, contact center hirees sign agreements to keep your customers’ information private. In this #TeamHGS blog post, you’ll learn additional ways to ensure home-based employees are compliant with company policies. http://ms.spr.ly/6017Tiqjx
Ready to ramp up your customer experience satisfaction? Learn how to improve CSAT with real-time speech analytics. Register for our webinar today. http://ms.spr.ly/6017Tir23
May 21, 2020 2:59 PM
On National Pet Day, our employees from Chennai shared pictures of their furry friends to celebrate and appreciate the beauty they bring to the world. Here are a few for you to see. Be warned, the pictures are too cute to handle. Join our pet friendly team at http://bit.ly/IndiaCareersHGS
At HGS, our diverse work culture has a place for everyone and every skill. It encourages employees to thrive on challenges and grow, and Daniel is a great example of that! We are glad to have him on our team. Read his full story at http://bit.ly/37D9XKA and be a part of our diverse team http://bit.ly/USACareersHGS