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Hinduja Global Solutions Ltd. - Company Profile   (About Company Profile Pages)

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A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centres and HRO solutions to deliver transformational impact to clients. Part of the conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 42,371 employees across 72 delivery centres (as on 30th June 2019) in seven countries making a difference to some of the world’s brands across nine key verticals.
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Poonam Singh Hinduja Global Solutions Ltd.(Verified Admin)
Peter Ferrero Hinduja Global Solutions Philippines
Andrew Kokes Hinduja Global Solutions USA
Prince Paulo Paginag Hinduja Global Solutions Philippines
Enter Contact Center Awards

Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards Americas 2018: Ranked #1 for Best use of Self-service Technology
June 23, 2018 5:00 AM
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ContactCenterWorld - Top Ranking Performers Awards World Finals 2017: Ranked #3 for Best Outsourcing Partnership
October 28, 2017 5:01 AM
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Company News

The HGS Canada call centre in the Liverpool Industrial Park has decided after 13 years in operationg has decided not to renew its lease with the Region of Queens Municipality, Mayor David Dagley said in a news release Wednesday.
January 17, 2020 5:53 PM
HGS releases annual list of top BPO industry trends with expertise from renowned industry thought leaders and analysts
January 13, 2020 7:02 PM
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With many organizations continuing to work-at-home, balancing productivity with security and compliance remains essential. Organizations can ensure a compliant virtual environment with a two-pronged approached that combines both a technical solution ...
August 10, 2020 5:00 AM
As the number of confirmed cases of COVID-19 increases across the United States and the world, businesses are expressing valid concern around how their staff, customers, day-to-day captive centers and BPO operations will be affected.
April 9, 2020 5:00 AM
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By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities
HGS recently released a whi...

June 20, 2018 5:00 AM

Latest Tweets

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Still struggling to ensure business continuity in the current #COVID19 world? A well thought out #DigitalCX plan can help. HGS has been recognized for its #DigitalCX capabilities by #HFSResearch . Read the full report here

May 27, 2020 5:59 PM
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Whether remote or on site, contact center hirees sign agreements to keep your customers’ information private. In this #TeamHGS blog post, you’ll learn additional ways to ensure home-based employees are compliant with company policies.

May 26, 2020 4:59 PM
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Healthcare researchers are predicting a second wave of #COVID19 outbreak this fall. Read what our #healthcare expert believes are the primary reasons for this resurgence.

May 22, 2020 3:59 PM
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For #payers and #providers #outsourcing can improve scalability, provide access to skilled and experienced workers and facilitate the ability to remain competitive in deregulated markets. Listen to the podcast to understand the benefits of #outsourcing .

May 21, 2020 6:59 PM
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Ready to ramp up your customer experience satisfaction? Learn how to improve CSAT with real-time speech analytics. Register for our webinar today.

May 21, 2020 2:59 PM


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On National Pet Day, our employees from Chennai shared pictures of their furry friends to celebrate and appreciate the beauty they bring to the world.
Here are a few for you to see. Be warned, the pictures are too cute to handle.
Join our pet friendly team at

#TeamHGS #LifeAtHGS #HGS #HGSIndia #HGSChennai #HindujaGlobalSolutions #LoveYourPetDay #Pets #Friends #...

February 24, 2020 6:30 AM
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At HGS, our diverse work culture has a place for everyone and every skill. It encourages employees to thrive on challenges and grow, and Daniel is a great example of that! 
We are glad to have him on our team. Read his full story at and be a part of our diverse team

#TeamHGS #LifeAtHGS #HGS #HindujaGlobalSolutions #HGSUSA #Story #Blog #Journey ...

February 23, 2020 6:22 AM
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