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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
What technologies are available for agents to ‘help themselves’ in improving productivity? We asked that question to contact center professionals to find out if there are self-serve solutions that actually work in increasing efficiency for agents. April 5, 2010 5:00 AM
We know workforce optimization solutions can help in creating a more efficient process when dealing with workloads and scheduling – but what constitutes workforce optimizations exactly? We asked industry experts for their views on the subject. April 2, 2010 5:00 AM