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HKT Teleservices - Company Profile   (About Company Profile Pages)

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HKT Teleservices is a business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines and Panama.

We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages. Your business is our language…and we have the multilingual capabilities to help you speak with over half of the world’s population.

It is our vision to be the leading customer management service provider delivering customized solutions to multinational clients.

Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Managing over 90 million customer and prospect contacts annually in 15 different languages, our solutions help clients improve customer satisfaction, increase revenue generation opportunities, and obtain greater cost efficiencies overall.

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Company Members

Aulene Jacob 24-7 Intouch
Bernie Role HKT Teleservices (Philippines) Inc.
Margaret Lee HKT Teleservices international limited
Eric Tam HKT Teleservices International Limited
Jacky Plana HKT Teleservices (Philippines) Inc.
Jayson Pineda HKT Teleservices (Philippines) Inc.
Ralph William Pangilinan HKT Teleservices (Philippines) Inc.
Richard Isleta HKT Teleservices (Philippines) Inc.
Judith Sancha HKT Teleservices (Philippines) Inc.
Femie Alcera HKT Teleservices (Philippines) Inc.
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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards APAC 2015: Ranked #2 for Best use of Social Media in the Contact Center
May 29, 2015 12:01 AM
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ContactCenterWorld - Top Ranking Performers Awards APAC 2015: Ranked #3 for Best Outsourcing Partnership
May 29, 2015 12:01 AM
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ContactCenterWorld - Top Ranking Performers Awards APAC 2015: Ranked #2 for Best In Customer Service
May 29, 2015 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards APAC 2014: Ranked #3 for Best Contact Center Executive / Director
June 7, 2014 12:00 AM
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Entering the 7th Asia Pacific Top Ranking Performers Conference and Awards (2012) with great expectations and high hopes, we as a company aspired to put the Philippine archipelago in the map of ContactCenterWorld, with a significant industry award th...
September 3, 2012

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