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Hong Kong Call Centre Association - Company Profile   (About Company Profile Pages)

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Overview

Hong Kong Call Centre Association (HKCCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organisations improve their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology.

HKCCA is a non-profit organisation representing the entire on-line customer service and interaction in Hong Kong. We invite all companies and organisations that engage in on-line customer interaction to join the association for promoting the well being of the industry.


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Rayland Chan Hong Kong Call Centre Association(Verified Admin)
Sidney Yuen Hong Kong Call Centre Association
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Sidney Yuen - An expert in the field of contact centre industry. He has a singular focus to help org...
March 14, 2017 5:00 AM

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