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Hong Kong Call Centre Association - Company Profile   (About Company Profile Pages)

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Hong Kong Call Centre Association (HKCCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organisations improve their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology.

HKCCA is a non-profit organisation representing the entire on-line customer service and interaction in Hong Kong. We invite all companies and organisations that engage in on-line customer interaction to join the association for promoting the well being of the industry.
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Company Members

Rayland Chan Hong Kong Call Centre Association
Sidney Yuen Hong Kong Call Centre Association
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Company News

Industry members say universal approach to problem, without considering differences between cold and warm calls or cases such as notifications for contract renewals, will harm businesses and clients
April 3, 2018 8:48 PM

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HKCCA Award 2019 - Corporate assessment
July 2, 2019 2:28 PM
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HKCCA Award 2019 - Judges are good listener.
June 26, 2019 8:05 AM
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HKCCA Award 2019 - On air
June 26, 2019 2:25 AM
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"Best Practices of AI+ Customer Service Project Implementation and Operations Management" training from 18-19 July 2019. Xiao-i is delighted to present you an intensive, practical and focused training on the...
June 24, 2019 5:02 AM
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The 1st Winner Showcase in Year 2019 is conducting. Special thanks for AXA and Xiaoi Robot Technology for hosting the event.
January 31, 2019 6:21 AM
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