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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
We have a Unique Feature for Toll Free that reliably detects caller id or ani spoofing. We are able to detect if the caller id is being spoofed or not. We feel that this security feature can be of great value for financial institutions because of their security requirements for the various products offered to the public (credit card/Debit card activation for example). Once the caller ID spoofing is detected the call can be dropped or sent to a different termination point (live agent, IVR,...)Please Login (add)