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With more than 100-year history, HSBC is a banking and financial services organisation in Hong Kong. The bank serves customers in 64 countries and territories through its global businesses: Wealth and Personal Banking, Commercial Banking and Global Banking & Markets

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Industry Awards We Won!

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ContactCenterWorld - Top Ranking Performers Awards APAC 2022: Ranked #1 for Best Technology Innovation - Internal Solution
July 30, 2022 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards APAC 2022: Ranked #2 for Best Customer Service Professional
July 30, 2022 12:01 AM

ContactCenterWorld - Top Ranking Performers Awards APAC 2022: Ranked #3 for Best Contact Center Support Professional - IT
July 30, 2022 12:01 AM
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ContactCenterWorld - Top Ranking Performers Awards APAC 2022: Ranked #1 for Best In Customer Service
July 30, 2022 12:01 AM
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Technology which recognises people’s voices has stopped nearly £249 million of customers’ money from going to telephone fraudsters over the past year, a bank has announced.
May 5, 2021 8:34 PM
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HSBC has announced the launch of Voice ID in Qatar enabling retail customers to access their accounts by using their own voice.
January 15, 2021 5:14 PM
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Articles

Technology has been taking some huge steps recently, especially in the telecoms and computer industry. Considering that the contact center industry is dependent on adapting the latest communication technologies and software, how is this evolutionary...
July 21, 2009
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We asked our members' "What's so great about industry awards?" and here's what some of them had to say.
December 22, 2008
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