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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Founded in 1996 HTK delivers solutions to SME and large enterprises, telecommunication service providers and the public sector. HTK provides a hosted solution for mass notification, multi-channel marketing and customer-service automation. Customers include Cable & Wireless, BT, Specsavers and O2, local authorities and UK Police Forces. The HTK Horizon™ platform is web-based (Software as a Service) meaning no up-front investment, with a range of proven applications to mobilise a wide range of day-to-day business processes through IVR, SMS, MMS, email and WAP. Please Login
Software-as-a-service company HTK has launched a new platform that has been designed to solve the key challenges that marketing directors/CMOs face in addressing the customer loyalty market. July 26, 2016 11:50 AM
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes made when choosing or setting up speech technology?... March 9, 2010 5:00 AM
What are the most common applications for speech technology? As the technology gets more widespread, it is surely taking over some facets of the contact center industry. We asked professionals to find where it is being used the most. March 4, 2010 5:00 AM