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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Human Technologies Global provides needs assessments, consulting, customer service skills training across industries specializing in the contact center, train the trainer programs, university certification from Purdue's Center for Customer Driven Quality and executive coaching.Please Login
Rosanne D'Ausilio, Ph.D., answered the call when ContactCenterWorld.com went in search of answers regarding the Contact Center industry and its ability to truly care for the customer. Dausilio provides some real insight as to how important your agent... September 12, 2014 5:00 AM
Instant, mindless cutting of R&D or training or salesforce travel in the face of a downturn is often counterproductive--or, rather, downright stupid. Tough times are in fact golden opportunities to get the drop on those who respond to bad news by pa... May 14, 2010 5:00 AM