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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
Founded in 2003, HyperQuality is a provider of third-party quality assurance and business intelligence for contact centers. With a strong focus on call center operations, the company evaluates millions of interactions annually between contact center agents and customers and, using advanced analytics, generates actionable feedback to drive performance improvement. Ultimately, HyperQuality helps companies – including some of the most well-known names in the travel, retail, financial services, education and utility industries - improve the quality and effectivenes of their customer interactions.Please Login
Allconnect, contracted with HyperQuality, Inc., to conduct agent evaluations in its call centers.As a result HyperQuality developed a custom monitoring program that focused on evaluating critical quality and revenue-generating attributes as well as ... December 6, 2006