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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
ICODE Customer Management (“ICM”) is a leading Indian BPO company providing a wide range of outsourcing services to the Mortgage, Banking & Finance, wireless and landline, Insurance, Healthcare and Legal industries. We work with our clients in North America, UK, Canada, Ireland to reduce overall cost of operations by 40-50% while maintaining quality and decreasing turnaround time.
The Corporate office and primary BPO centre is located at 482, Udyog Vihar, Phase V, Gurgaon, India.
The briefs of our call center
o State of the art infrastructure with end to end recording system using the Concerto Ensemble Pro, Avaya IPBAX and other Hardware from Cisco and Hp.
o Process Excellence in all service bands coupled with deep domain expertise with a cumulative experience of 200+ years.
o Stringent Operational and Quality Control Processes.
o Focus on quality recruitment and training.
o Close coordination and working relationship with our clients for training and quality calibration.
o Full Compliance to all the telemarketing laws in U.S, U.K. and AUS.