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iContact BPO - Company Profile   (About Company Profile Pages)

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Overview

iContact is a customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.

We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients.

iContact brings solutions backed by technology and human engagements.

Our ultimate goal is to deliver the very best in customer experience and first-time query resolution. As our client, you can look forward to a proactive BPO partner in iContact, where exceptional customer service, innovation and continuous improvement are entrenched philosophies.

At iContact, compelling customer service experiences are not accidental. They are engineered with the careful use of analytics-driven insights, deployment of the right technology to fit your business needs, and dedicated training that empowers our team to be passionate advocates of your brand.



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Industry Awards We Won!

ContactCenterWorld - Top Ranking Performers Awards World Finals 2021: Ranked #1 for Best Quality Auditor
January 21, 2022 12:00 AM

ContactCenterWorld - Top Ranking Performers Awards EMEA 2021: Ranked #1 for Quality Auditor
September 17, 2021 12:00 AM
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Company News

iContact BPO, a Business Process Outsourcing (BPO) provider, officially launched its new Johannesburg operation in Houghton.
December 8, 2022 10:57 AM
 965 
A total of 6 399 new job opportunities were created in the City of Cape Town’s business process outsourcing (BPO) sector between January and December 2020.
February 23, 2021 5:01 PM
 1048 
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Articles

The consequences of the pandemic have affected business and markets all over the world, and at the same, it has reshaped business and outsourcing trends.
December 8, 2021
 1968 

Contact Center Video News

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