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ICR Evolution - Company Profile (About Company Profile Pages)

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Overview

ICR Evolution

Here at ICR evolution, we're very proud of our 25-year experience developing innovative solutions for our worldwide client base, to improve how their end customers experience service within their organization.

Our main focus is to help our clients provide their own clients with more agile, simple, efficient and productive relationships when it comes to serving customers.

Thousands of clients download our solutions every year for their contact centers, attesting to the quality, flexibility and stability of our products.

Our inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech recognition technology (IVR), predictive dialer, CTI, omnichannel communications management, scripting functionalities and workflow design. A user-friendly solution is key to us, which is why we have gone for a simple web architecture, easy to implement and flex.

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