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Infinity CCS - Company Profile   (About Company Profile Pages)

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Overview

Infinity CCS LTD. is a provider of technology and services that deliver excellence, efficiency and commercial advantage for outsourced customer management providers

https://www.infinityccs.com
 
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Company News

Birmingham contact centre solutions company Infinity CSS has helped the Fire Department of New York (FDNY) win an award after undertaking a contract to help the service answer emergency calls quicker.
May 18, 2019 1:14 AM
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Infinity Tracking Ltd announced the launch of its Conversation Analytics suite, becoming the first UK call intelligence company to provide these services.

December 18, 2018 8:09 PM
 503 
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Articles

As most States continue to implement Next Generation 9-1-1 legislation, Geoff Land of the FIT Platform - a triage and workflow software for PSAPs (Public Safety Answering Points) – looks at what 9-1-1 call centers can learn from their commercial coun...
March 22, 2019 5:00 AM
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When Interact, one of the UK's fastest growing outsourcing businesses, won two new clients the clock started ticking. Both clients needed to establish a new home for their outsourced contact centre operations and build new case management systems in ...
December 20, 2016 5:00 AM
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Infinity appoints Bob Taylor to manage the growing portfolio of clients in emergency services and healthcare. Bob will also manage Infinity’s successful relationships with @FDNY and @NYCHealthSystem . Learn more: http://ow.ly/2VLR50zMo4t #PublicSafety #healthcare

May 21, 2020 3:01 PM
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#InfinityResponse is the system used by @FDNY to handle 1.5 million 911 calls it receives each year. Download the in-depth case study: http://ow.ly/kaMg50zFZQT #SaveLives #EMS #FDNY #PublicSafety

May 20, 2020 7:01 PM
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David Prezant, Chief Medical Officer for @FDNY , said that our software system, #InfinityResponse , enables FDNY First Responders to "get there faster, with the right resource." Learn more from this case study: http://ow.ly/wvkT50zCNou #FDNY #EMS #SavingLives #PublicSafety
May 20, 2020 4:03 PM
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Empowering healthcare organisations to forge closer, more valuable relationships with patients. Learn more about #InfinityReach : https://www.infinityccs.com/infinity-reach/ #healthcare #healthIT #acquisition #patientexperience

May 14, 2020 4:01 PM
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Healthcare organisations: did you know that call centres handle 68% of patient interactions? The way your call centre operates can significantly impact patient satisfaction and #loyalty . Learn more: http://ow.ly/dR4s50zFZs8 #InfinityReach #healthcare #HealthIT #acquisition

May 14, 2020 2:01 PM
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