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Infor is a privately held U.S. software company that specializes in enterprise software ranging from financial systems and resource planning to supply chain and customer relationships.Please Login (add)
As more communication options open up to customers, contact centers are hard pressed to keep up in providing as many contact choices as possible. We wanted to know what channels contact centers currently provide to their customers, and how they are ... March 24, 2010 5:00 AM
We wanted to know if operating a multi-channel contact center affects First Contact Resolution or other metrics, and if so, then what metrics and measurements are used for each channel – and where better to get that information but from industry prof... February 10, 2010 5:00 AM
Second episode is LIVE with @DianaCruzSolash , Global Head of Inclusion and Community @Infor We talk all about community building at the workplace & beyond as well as finding your "sheroes" or "she heroes" check it out here: http://anchor.fm/morningmuse May 29, 2020 6:22 PM