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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
In your opinion, do you believe the customer service you get today from other companies is better or worse than it was say 5 years ago? We asked contact center professionals for their views on this question, as they would know the state of customer s... April 27, 2010 5:00 AM
We asked contact center professionals a question that could benefit many in the industry: If you had to give just 1 tip regarding business processes in relation to improving customer service, what would your tip be? Use the advice to improve your bu... April 20, 2010 5:00 AM