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We’ve all had the pleasure of experiencing bad service at one time or another and it begs the question, where do companies go wrong with the service they provide? We asked Contact Center Professionals for the answers to discover the source of terribl... April 19, 2010 5:00 AM
"Customer satisfaction is at its lowest level since 2015, as customers are becoming increasingly discerning in their purchasing choices and punishing brands that fall short on best practice" Jo Causon, Institute of Customer [[Blocked Email]] https://hubs.ly/H0n4_CP0 February 20, 2020 3:59 PM
We received enquiries on how to support vulnerable customers - from both a service perspective & the legal requirements Introducing: new workshop that gives you the knowledge & skills to confidently deliver service to #VulnerableCustomers Members-only https://hubs.ly/H0n2zFH0 February 20, 2020 8:29 AM
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