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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
The problem with CRM, like numerous other technologies that have been dubbed “the next hot thing”, is that the hype surrounding the area is scaring companies into leaping before they look. January 13, 2003 10:05 AM