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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
InterGlobal Management Group was formed in 2003 as a boutique strategy-consulting firm. Since then, we have assisted many leading companies, not-for-profit organizations and government agencies resolve complex strategic issues by identifying the key levers that create a sustainable, competitive advantage.
Drawing from a team of subject matter experts from around the globe, our value proposition lies in developing creative and practical solutions our clients can implement successfully. And we do this using a cost-effective, flexible approach to timing, resources, and engagement models.
Specializing in the Service sector, we act for clients in the Financial Services, Telecommunications, Utilities, Logistics, Gaming & Wagering and Government Sectors. Please Login
Duncan Wallace, Principal with InterGlobal Management Group in Australia discusses the future of the contact center industry in 2017 and how technology and processes still need to be focused on one thing, the customer.