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Intradiem - Company Profile   (About Company Profile Pages)

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Overview

Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.

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Industry Champion!



THIS COMPANY HAS NO VOTES! If you know this company click here if you want them to win!

About this Award:
The Corporate Industry Champion Award is presented to the company (1 per country) who received the highest number of votes from 'in-country' contact center professionals as being key in helping to shape and develop the industry through either innovative products or services or exceptional leadership/education!
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Company News

UK-based EMEA leadership team expands to support continued global growth
January 13, 2022 9:14 AM
 151 
CIBC Innovation Banking is pleased to announce a debt facility for Atlanta-based Intradiem, a provider of automation technology solutions for customer service teams.
December 2, 2021 10:50 PM
 173 
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Articles

Knowlagent recently published a portion of the results from a survey it conducted of nearly 400 workforce managers and workforce management team members.
May 1, 2012
 7756 
According to a survey of contact center providers, the average amount of idle time per day per employee is nearly an hour, as respondents report 49 minutes daily per agent on average.
September 17, 2011
 9382 
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