Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.Please Login (add)
According to a survey of contact center providers, the average amount of idle time per day per employee is nearly an hour, as respondents report 49 minutes daily per agent on average. September 17, 2011 5:00 AM
How does your contact center ensure agents uphold company values when interacting with customers? Check out 4 key steps leaders can take to ensure that their organizations walk the talk. http://bit.ly/2uqd8Ve Insights via Northwestern University - Kellogg School of Management
The inaugural Intradiem Olympics kicked off this week & did not disappoint! We love seeing our employees compete in teams, especially when it involves human pyramids. The 1st event was a scavenger hunt which required intense teamwork. Marketing took home the gold this round!
July 13, 2018 8:06 PM
“Intradiem allowed us to deliver training systematically when unexpected events created availability.” – Senior Director WFM, Fortune 50 Bank http://bit.ly/usecase-fin