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Overview

We help our clients increase their profitability by delivering a better customer experience and employee engagement. Working with them to close the gaps between what senior managers think should be done; what employees actually do and how customers perceive te service they receive.

https://www.investorincustomers.com
 
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Fantastic #service from our clients @PrismNetworkLtd . https://bit.ly/2ywBmCd . Proving that #CX is more important now than ever #beremarkable #CustomerExperience
April 21, 2020 1:23 PM
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An update from us on COVID-19 http://ow.ly/YVGC50yMF6A
March 16, 2020 12:43 PM
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"In order to measure sentiment correctly, you must also capture and understand the emotions that drive it." #cx #customeremotion http://ow.ly/4zND50yBlVe
March 6, 2020 12:01 PM
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"An understanding of how customers feel at every touchpoint along the customer journey is necessary. Only with this level of insight, will you be able to get a clear idea of what is fuelling their actions." #cx Read more about customer emotions http://ow.ly/zlUJ50yBlHa

March 5, 2020 8:00 AM
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'Anticipating needs' - one of the 16 themes we focus on & interestingly, is always scored the lowest. Understanding the underlying emotions that fuel customers' actions allows you to provide a product & service that not only satisfies but delights! http://ow.ly/hcs650yBkXx

March 4, 2020 10:00 AM
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