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We help our clients increase their profitability by delivering a better customer experience and employee engagement. Working with them to close the gaps between what senior managers think should be done; what employees actually do and how customers perceive te service they receive.Please Login
"An understanding of how customers feel at every touchpoint along the customer journey is necessary. Only with this level of insight, will you be able to get a clear idea of what is fuelling their actions." #cx Read more about customer emotions http://ow.ly/zlUJ50yBlHa
March 5, 2020 8:00 AM
'Anticipating needs' - one of the 16 themes we focus on & interestingly, is always scored the lowest. Understanding the underlying emotions that fuel customers' actions allows you to provide a product & service that not only satisfies but delights! http://ow.ly/hcs650yBkXx