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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
What are the most common applications for speech technology? As the technology gets more widespread, it is surely taking over some facets of the contact center industry. We asked professionals to find where it is being used the most. March 4, 2010 5:00 AM
Speech analytics and voice biometrics are an exciting technology that will revolutionize the contact center industry. There are, however, many misconceptions about what exactly it will do. We asked industry professionals what these misconceptions ... February 12, 2010 5:00 AM