Our next event - seats still available! Book today!
Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
ISC Consultants, Inc. is a provider of sophisticated call and contact center workforce management consulting services and software. Irene, ISC’s forecasting and scheduling software, is available in an enterprise version or as an online hosted service, which can be accessed over the Internet. It utilizes the unique ISC Optimization Engine, a "smart" patented software engine that forecasts demand and optimally schedules resources to meet it. ISC’s founders were senior executives at IBM and Xerox and its employees include management and technical experts from AT&T, Bell Labs, Bellcore, and IBM.Please Login (add)
With ISC's browser-based service, forecasting and scheduling at Maxx are now automated. Not only are they able to respond much more quickly to short term changes in call volume, but they are also able to provide much more flexibility for full-time ag... November 8, 2006 5:00 AM