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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
iSKY is a provider of data-driven outsourced customer care programmes. With over twenty years of experience,iSKY has designed and implemented hundreds of successful customer care solutions. Please Login (add)
What are the commercial considerations behind the drive to get closer to customers – and amidst the hype, how can it be achieved? Peter McCarthy, CEO for iSKY Europe, explores the defining principles. June 6, 2002 1:21 PM