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IST
About IST
Integration, Service and Technologies (IST) is a system integrator in the Middle East, specializing in unified communications. With broad expertise in contact center applications such as automated voice portal, interaction management, quality management, ASR/TTS and voice biometrics, IST leads the way in implementing innovative technology that reduces operating costs while providing opportunities for its customers to increase revenue. An Advanced Technology Partner of Cisco, IST deployed and supports over 20,000 IVR ports and seats. Uniquely positioned with development facilities in Australia, India and the Middle East, IST provides a technology vision that ensures its customers expand their competitive edge.
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Mostafa Rabie IST Networks
Boris Najafov IST Networks
Mohamed Dosoky IST Networks
Sezen Dandinoğlu IST Networks

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Egypt's IST Forms Alliance with BlueCrunch
Egypt-headquarter customer experience (CX) service provider IST has announced an alliance and investment with BlueCrunch, a software company that provides businesses with mobile applications and portals for customer service.
January 16, 2019 4:36 AM
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IST Expands Portfolio with PureCloud by Genesys
The customer experience technology provider IST has announced that it has expanded its partnership with Genesys, the omnichannel customer experience and contact centre solutions provider with the addition of the PureCloud by Genesys to its solution o...
October 24, 2017 2:27 PM
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Latest Tweets

PureCloud added 140+ new features in 2018, Here is IST's top 10 picks. We are looking forward to a feature-rich 2019 PureCloud Roadmap. Make IST your trusted PureCloud Partner visit: https://purecloud.istnetworks.com/purecloud-uk
January 11, 2019 1:24 PM
2019 CX Predictions are coming, and we are starting with our Customer Engagement Technology partner, @Verint 's one https://www.istnetworks.com/blog/verints-2019-customer-experience-cxs-prediction/
December 12, 2018 12:51 PM
"Do not knock down CX/CE Silos, bridge them!" -- One of the best quotes from @CiscoCC Customer Journey Partner Summit, Athens 2018. Read more below to understand the Cisco Customer Experience strategy https://www.istnetworks.com/blog/cisco-dont-knock-down-cx-ce-silos-but-bridge-them/
December 4, 2018 3:47 PM
Personalize your IVR, by pronouncing the names of your customers. #banking #artificialintelligence #ivr #naturallanguageprocessing #texttospeech
November 13, 2018 10:38 AM
PureCloud now supports 3 new communication channels. Watch the video below to find out which. Make IST your trusted PureCloud Partner visit: https://www.istnetworks.com/purecloud/
November 6, 2018 3:08 PM

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