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Overview

About IST
Integration, Service and Technologies (IST) is a system integrator in the Middle East, specializing in unified communications. With broad expertise in contact center applications such as automated voice portal, interaction management, quality management, ASR/TTS and voice biometrics, IST leads the way in implementing innovative technology that reduces operating costs while providing opportunities for its customers to increase revenue. An Advanced Technology Partner of Cisco, IST deployed and supports over 20,000 IVR ports and seats. Uniquely positioned with development facilities in Australia, India and the Middle East, IST provides a technology vision that ensures its customers expand their competitive edge.

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Company News

New integration for Genesys Cloud enables businesses to leverage enterprise-grade chatbot framework to provide seamless, engaging and automated communications with customers
January 31, 2020 2:42 AM
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Egypt-headquarter customer experience (CX) service provider IST has announced an alliance and investment with BlueCrunch, a software company that provides businesses with mobile applications and portals for customer service.
January 16, 2019 4:36 AM
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Latest Tweets

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Have you signed up to our upcoming webinar on Agent Wellbeing, meet one of our guest speakers, sign up link: https://cxapps.istnetworks.com/ContactCentreAgentsWellbeing

May 10, 2020 12:34 PM
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Update your IVR Prompts instantly, respond rapidly to your customer with COVID-19 messaging while keeping your employee and customer safety. visit the link to know more: https://www.istnetworks.com/request-demo/ #tts #automation #covid19 #arabictts #texttospeech #cx #contactcenter
April 1, 2020 1:57 PM
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Are you implementing social distancing in your contact centre? Are your enquires increasing? Attended RPA BOTS can optimise more than 70% of your contact centre processes. #uipath #RPA #contactcentres #contactcenter #airlines #covid19 #automation #bots #digitalworkforce
March 26, 2020 2:46 PM
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Need to update you IVR prompts? Need to keep your customers updated with the latest news about COVID-19 and no access to voice artists? We are here to help youOur priority is your business success continuity and the safety of you and your customers. https://lnkd.in/gBWy3xB
March 23, 2020 4:33 PM
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#كلنا_مسؤول البقاء في المنزل سلاحنا الأقوى بإذن الله لمواجهة #فايروس_كورونا
March 21, 2020 8:21 PM
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