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Istanbul Metropolitan Municipality - Company Profile (About Company Profile Pages)

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Overview

Istanbul Metropolitan Municipality

IMM 153 Istanbul Call Center began to serve for a complaint resolution center regarding municipal services with a team of 6 people in 1994. IMM 153 Istanbul Call Center is one of the first call center in Turkey and Turkey's first municipal call center.
IMM citizens within the boundaries of Istanbul by the unit 125 with any kind of claims, complaints and applications for assistance has been reached a single touch point under number 153 for IMM in the year of 2014.
In conjunction with this project that will make the lives of Istanbul residents easier, now the citizens are not looking to report their complaints with different phone numbers and sources. They are able to contact for any complaints and request easily the only point of contact from water failure to the garbage not taken from the street and broken sidewalks to defective lighting thus they can follow the solution phases.