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J.Lodge Corporation - Company Profile (About Company Profile Pages)

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Overview

J.Lodge Corporation

We have a unique hiring model here at J. Lodge, we hire highly educated people with disabilities as analysts/auditors, who might not be able to work in the workforce, but are itching to get back into it. MyQuality is a great tool, and J. Lodge is a great company to work with.

You’d have the ability to use the MyQuality Database (Software) as a standalone program if you have an in-house auditing team. We’re extremely flexible.

J. Lodge provides companies in all verticals with Call Center Quality Assurance programs to increase call center efficiency and improve the customer experience.

MyQuality, our cloud-based application is the core function of that process. MyQuality allows you to audit calls, track literally any criteria based on your business model, and enables YOU to customize your reports with YOUR specific data based on YOUR model. The user friendly analytic tools will tell you WHAT the data means for your call center.

The what and why behind the data will allow you to zero in on what needs to be coached and trained (Supervisors and Managers), and from a financial and operational perspective for your call center

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