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HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

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Jacada   (About Company Profile Pages)

Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.

             
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Company News

Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation (RPA)
July 31, 2020 8:08 PM
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Jacada is providing customer service automation solutions to boost the productivity of the new and growing work-at-home contact center workforce.
April 8, 2020 2:14 PM
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Articles

Technology Designed for Call Centers Key to Driving Performance and Profitability
February 13, 2012 5:00 AM
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We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center?
May 19, 2010 5:00 AM
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You might be asking yourself, "Why is employee engagement such a hot topic this year?" Given the s...

October 18, 2019 5:00 AM

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Check out this great post: Supercharge Your Agent Workforce With These 8 Bots by @jacada_inc https://bit.ly/3gCUikk
May 30, 2020 9:00 PM
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Fight till the last gasp. —William Shakespeare, Henry VI

May 25, 2020 12:29 PM
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How Cutting-Edge AI Solutions Improve Customer Support http://customerthink.com/how-cutting-edge-ai-solutions-improve-customer-support/ via @CustomerThink
May 20, 2020 2:17 PM
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Intelligence is the ability to adapt to change. —Stephen Hawking

May 18, 2020 12:29 PM
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Learn the four pillars of great customer service and the missing piece of the puzzle when @Jacada_inc partners with @FS_events for their Customer Contact Webinar Week. http://ow.ly/SGqP50zD746
May 15, 2020 6:29 PM
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