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Overview

Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
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Company News

Freshworks Inc., a customer engagement software company, and KMS Lighthouse, a knowledge management solutions provider announced an offering to integrate expanded support for existing Freshworks customers.
October 21, 2019 5:00 AM
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Join our webinar in partnership with @Vonage to find out how you can rapidly deploy or expand your call center in emergency situations. #webinar #kms #knowledgetool #employeeexperience #callcentersolution #kmslighthouse #vonage #CTI Register here: https://hubs.ly/H0pPZ7t0

April 23, 2020 4:03 PM
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The burning question How do you reduce hold time in a medical call center that is buckling under the weight of the Covid-19 crisis?! https://hubs.ly/H0pFyTg0 #callcenter #kms #knowledgetool #mlearning #cx
April 21, 2020 1:03 PM
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No matter the circumstances, #employeeexperience is and stays important. But what is employee experience? Read below to discover the 6 surprising values that Millennials and GenZers are looking for in their jobs. #ex #kms #knowledgetool #kmslighthouse https://hubs.ly/H0pqyjP0
April 14, 2020 1:06 PM
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Watch our webinar on-demand where we demonstrate best tips and tricks on how you can create a better #wfh Employee Experience during the Coronavirus outbreak period. https://hubs.ly/H0pqlQY0 #wfh #ex #cx #kmslighthouse #knowledgetool #kms #ai
April 13, 2020 2:26 PM
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Watch the latest interview where @Freshdesk interviews @kmslighthouse CEO, Sagi Eliyahu on how self-service tools help companies reduce the burden on their agents and employees during stressful times. https://www.kmslh.com/how-strengthening-self-service-helps-companies-prepare-for-the-future/ #freshdesk #selfservice #ai #chatbot #kms

April 1, 2020 3:38 PM
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